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Metro Bank: Current account reviews

View other Metro Bank products
4.86
Based on 10,576 reviews, last reviewed 23rd Jan 2026
400% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
6%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Good experience in personality and protection on sta... Good experience in personality and protection on staff are very amazing their are amazing by the way Reviewed on: 23rd January 2026
Stefan Horvath 's avatar
Stefan Horvath

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026
Anton's avatar
Anton
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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10576)

Friendly and reliable

5
Metro bank has very friendly staff across their banks. I have used the Slough branch and am now with HIGH WYCOMBE branch. It seem metro has invested and trained their staff to be super friendly. Metro is reliable as well and are always willing to help, they put people first. I might be wrong but I think that's the only bank you can make a withdrawal without an ID and a BANK CARD. That has helped me when I lost my wallet and was stranded. Reviewed on: 6th March 2021
Gilbert Kandodo's avatar
Gilbert Kandodo

Perfect

5
A truly great bank for the modern day. Always helpful. A friendly greeting every time Reviewed on: 6th March 2021
David Pollard's avatar
David Pollard

mtro expiriance

5
i have been using metro bank tor 2 plus years and the customer support is great and very helpfull in solving any problems i have expiranced. Reviewed on: 6th March 2021
mat's avatar
mat

Best. Bank. Ever.

5
I love, love, love Metro Bank. Bank hours that work for real people with jobs and lives (weekends! evenings!); a customer call centre where I've never waited more than 2 minutes to be connected to a human who was able to help me, each time, without putting me on hold or passing me on to someone else; the ability to pay in foreign cheques (my other two banks do not offer this service), good interest rates, excellent ISA packages, savings options for kids and can I mention how much I love the change machine, which is free to use for anyone even non account holders, unlike certain 8% charging CoinStar machines. Honesty, just the best bank. And no, I've never gushed positively about a bank before. Reviewed on: 6th March 2021
Mara Clarke's avatar
Mara Clarke

Best bank for me

5
Always friendly staff in a much more informal atmosphere than other High Street banks, and there's never any fuss. Reviewed on: 6th March 2021
AndyW's avatar
AndyW

I never have any problems.

5
I have dealt with many banks over the years but since I have been with Metrobank I have not had any of the problems or annoying little rules that I have had with other Banks the worst of which are Santander and NatWest. Reviewed on: 6th March 2021
Andrew Tadman's avatar
Andrew Tadman

Great service

5
Great service given in the Northampton branch. Great COVID procedure in place. Clean and friendly Reviewed on: 6th March 2021
David's avatar
David

banking review

5
when i opened a bank account with metro bank they were super friendly and helpful and really knowledgeable in terms of banking and a speedy process which i like as i like to get things done quite quickly i don't like waiting lots of time Reviewed on: 6th March 2021
Andrew Sherriff's avatar
Andrew Sherriff

Great service

5
Very helpful customer service, account benefits and range of products especially if you travel often Reviewed on: 6th March 2021
stel's avatar
stel

Metrobank is a lone flower in a field full of shit

5
I would be no fan of banks/financial services in general - at best I'd just about acknowledge them as a necessary evil. So it takes a hell of a lot to make me associate feelings like 'joy' and 'loyalty' with such an entity. However. I CANNOT fault Metrobank on anything. I've been with them since they opened and they have always made everything so easy, despite my always unconventional circumstances. From opening the account to adding my partner, to separating the accounts again when we got divorced, to me changing my name, and being transgender, they make it work with such clarity and efficiency and humanity. Bottom line is the services all just actually work the way they should, I've never been charged a fee for anything and the staff have never been anything other than remarkable on a personal level. if this is possible, why arent all banks doing it? MetroBank have always been so far ahead of the curve, I feel consistently lucky that back at the start they were the only high street operator who would give me a proper current account. They've led the way on longer opening hours, decent online banking, card printing in store, diversity & inclusion, and more. Most banks hang a token pride flag up once a year just to cash in on the pink pound, and do fuck all for LGBTQ+ when it comes to their day to day operations; Metrobank brought in gender-neutral titles like 'Mx' around 7 years ago, meanwhile a lot of bigger banks still haven't managed it. Since being with them so much of the stress has gone out of engaging with banking, I manage my finances better as a result. I'm concretely better off for opening this account and I doubt I would ever go anywhere else. Reviewed on: 6th March 2021
L.Sayers's avatar
L.Sayers

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