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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Amazing bank

Always helpful and quick in doing soo Reviewed on: 6th March 2021

Never let me down

Love my bank! Moved here 4 years ago from another bank and I would never think of changing! All I want in one place. Reviewed on: 6th March 2021

Brilliant

I've never had a bank that's more interested in its customers more than money. The staff are well trained polite and friendly. I used to have Metro as my 2and account. I soon changed that. Their telephone operatives are just as polite and friendly as face to face staff. Everyone should have Metro as their main account Reviewed on: 6th March 2021

Friendly and reliable

Metro bank has very friendly staff across their banks. I have used the Slough branch and am now with HIGH WYCOMBE branch. It seem metro has invested and trained their staff to be super friendly. Metro is reliable as well and are always willing to help, they put people first. I might be wrong but I think that's the only bank you can make a withdrawal without an ID and a BANK CARD. That has helped me when I lost my wallet and was stranded. Reviewed on: 6th March 2021

Perfect

A truly great bank for the modern day. Always helpful. A friendly greeting every time Reviewed on: 6th March 2021

mtro expiriance

i have been using metro bank tor 2 plus years and the customer support is great and very helpfull in solving any problems i have expiranced. Reviewed on: 6th March 2021

Best. Bank. Ever.

I love, love, love Metro Bank. Bank hours that work for real people with jobs and lives (weekends! evenings!); a customer call centre where I've never waited more than 2 minutes to be connected to a human who was able to help me, each time, without putting me on hold or passing me on to someone else; the ability to pay in foreign cheques (my other two banks do not offer this service), good interest rates, excellent ISA packages, savings options for kids and can I mention how much I love the change machine, which is free to use for anyone even non account holders, unlike certain 8% charging CoinStar machines. Honesty, just the best bank. And no, I've never gushed positively about a bank before. Reviewed on: 6th March 2021

Best bank for me

Always friendly staff in a much more informal atmosphere than other High Street banks, and there's never any fuss. Reviewed on: 6th March 2021

I never have any problems.

I have dealt with many banks over the years but since I have been with Metrobank I have not had any of the problems or annoying little rules that I have had with other Banks the worst of which are Santander and NatWest. Reviewed on: 6th March 2021

Great service

Great service given in the Northampton branch. Great COVID procedure in place. Clean and friendly Reviewed on: 6th March 2021

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