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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

banking review

when i opened a bank account with metro bank they were super friendly and helpful and really knowledgeable in terms of banking and a speedy process which i like as i like to get things done quite quickly i don't like waiting lots of time Reviewed on: 6th March 2021

Great service

Very helpful customer service, account benefits and range of products especially if you travel often Reviewed on: 6th March 2021

Metrobank is a lone flower in a field full of shit

I would be no fan of banks/financial services in general - at best I'd just about acknowledge them as a necessary evil. So it takes a hell of a lot to make me associate feelings like 'joy' and 'loyalty' with such an entity. However. I CANNOT fault Metrobank on anything. I've been with them since they opened and they have always made everything so easy, despite my always unconventional circumstances. From opening the account to adding my partner, to separating the accounts again when we got divorced, to me changing my name, and being transgender, they make it work with such clarity and efficiency and humanity. Bottom line is the services all just actually work the way they should, I've never been charged a fee for anything and the staff have never been anything other than remarkable on a personal level. if this is possible, why arent all banks doing it? MetroBank have always been so far ahead of the curve, I feel consistently lucky that back at the start they were the only high street operator who would give me a proper current account. They've led the way on longer opening hours, decent online banking, card printing in store, diversity & inclusion, and more. Most banks hang a token pride flag up once a year just to cash in on the pink pound, and do fuck all for LGBTQ+ when it comes to their day to day operations; Metrobank brought in gender-neutral titles like 'Mx' around 7 years ago, meanwhile a lot of bigger banks still haven't managed it. Since being with them so much of the stress has gone out of engaging with banking, I manage my finances better as a result. I'm concretely better off for opening this account and I doubt I would ever go anywhere else. Reviewed on: 6th March 2021

Good staff and easy to deal with.

The actual building is welcoming and the staff are always friendly and helpful. The online account is reasonably easy to manage as well, with very few real issues. Reviewed on: 6th March 2021

Exceptional Customer Service

Ever since I have opened my current account with Metro I have experienced exceptional customer service - Thank you so much Reviewed on: 6th March 2021

Best UK Bank

Great customer service. Nice and spacious Interior. Opened 7 days a week and in the evening. I wish there was more branches in Midlands. Reviewed on: 6th March 2021

good customer service

excellent customer service and friendly environment Reviewed on: 6th March 2021

Very happy

Every time I visit the bexleyheath branch the staff is very friendly, funny and supportive and of course helpful Reviewed on: 6th March 2021

Great Bank

Great bank really good customer support Reviewed on: 6th March 2021

Easy, Quick and Simple!

I've never experienced any problems with the app or website, both are easy, quick and simple to use. Any time I've had to communicate with customer service they have been nothing but polite and efficient. Furthermore, metro bank have fantastic security checks when logging into your account, therefore my account feels extremely safe. Reviewed on: 6th March 2021

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