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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10580 reviews)

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4.79

Based on 10,580 reviews, last reviewed 10th Jul 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10580)

Easy, simple and thoughtful

Every time i have interacted with metro bank, it’s simple, fast and dealt with no fuss the same day! They are open to dogs, which showed to me how inclusive they are as a brand, and they have always helped me with advice on banking whilst I am there Reviewed on: 3rd April 2023

Very efficient service provider

Each time I use the metro bank online banking for transfer services, it is quick free from any hitch. Metro bank is always there for me 24/7. Reviewed on: 3rd April 2023

Nothing is too much

Brilliant in everything they do. The service is second to none, several staff there on hand for in most cases instant help. Cannot praise them enough. Reviewed on: 3rd April 2023

Excellent In Bank Customer Service.

I Walked into the Metro Bank in Swindon to ask about Opening a Metro Bank Account.! I Walked Out with, not just a Metro Bank Current Account, but also A Metro Bank Current Account Card, that was Printed Inside The Metro Bank itself.! No Long Wait for Royal Mail to Deliver my Metro Bank Current Account Card.! No Other Bank that I have been a Customer of has done that.! Within 10 Days, All my Direct Debits and my Money was Transferred into my New Metro Bank Account.! Excellent Customer Service from the Staff and the Manager at the Metro Bank Branch in Swindon.! I also find the Metro Bank App Very Easy to Use and Understand.! I Highly Recommend Metro Bank.! Reviewed on: 3rd April 2023

outstanding services

In my point of view , it is very nice and i love this bank service Reviewed on: 3rd April 2023

Very helpful and friendly service

Very helpful and friendly service Reviewed on: 3rd April 2023

Efficient and effective

Simple to use and straightforward Reviewed on: 3rd April 2023

Review

Since joining Metro Bank quite a few years now they have always dealt with any problems I may have and always helped with any questions I may have concerning my account.I won't be changing my bank anytime soon. Reviewed on: 3rd April 2023

Perfect

All ways open when I need them and very good customer service Reviewed on: 3rd April 2023

Amazing friendly, helpful customer service

The bank that has counter service all through the week, which makes such a difference when working. Nothing is too much trouble for the staff at the Canterbury store. Reviewed on: 3rd April 2023

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