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Metro Bank: Current account reviews

Name: Current account
Rating: 4.83 (10576 reviews)

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4.83

Based on 10,576 reviews, last reviewed 25th Mar 2026

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

New debit card Current account it’s ok. Only one thing is not comfortable like few years ago. Now it’s not possible get new debit card at the branch. They can sent i... Read more Reviewed on: 25th March 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10576)

Account opening

The flexibility of my account opening was flexible and I didn’t take time. On arriving to the branch in hounslow to get my card, staffs were extremely friendly and the turn around time was quick. I would definitely recommend Metro bank to my friends and family. Reviewed on: 3rd April 2023

Great Ciustomer Service

A very friendly bank with exceptional customer service. Always willing to answer queries. Reviewed on: 3rd April 2023

There for me

I like the fact that I can still go in branch in the evening when I finish work, also after having a small issue with my card I went into my local branch (after work) and had a new card in my wallet within 5 minutes Reviewed on: 3rd April 2023

Great bank

Friendly, approachable and always open Reviewed on: 3rd April 2023

Amazing customer service

When I went in store, they provided me with refreshments and the staff were polite. I got my online banking and card printed to me within 20 mins . I have been to different banks but this was just the best out of them all. Reviewed on: 3rd April 2023

Excellent customer service

Polite friendly helpful staff always happy to assist Reviewed on: 3rd April 2023

Customer service

Every time I call for assistance, they respond quickly and politely. I’ve not had any issues with metro bank they should keep up the good work!! Reviewed on: 3rd April 2023

Perfect bank

The best bank to use in country and abroad . No charges on transaction etc. Reviewed on: 3rd April 2023

Metro excellence.

Always there when you need them unlike many other high street Banks. Reviewed on: 3rd April 2023

Very good Bank

I have been a customer of metro bank over many years and am very satisfied with this bank. Very good service and open 7 days a week. Reviewed on: 3rd April 2023

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