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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10580 reviews)

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4.79

Based on 10,580 reviews, last reviewed 10th Jul 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10580)

Very efficient

I lost my bank card, went in a branch and they printed me a new one there & then. Brilliant service. Reviewed on: 3rd April 2023

The best bank I know

Excellent services .. never had any issues since in 8 years. I definitely recommend it. Reviewed on: 3rd April 2023

Simple friendly bank

Coin counter shows how much the bank cares by not charging their customers to use it Reviewed on: 3rd April 2023

Fantastic service

Metro Bank offer fantastic service with their current account. It is a very easy to use product which I manage using the app. I have always found the customer call centre very helpful. Reviewed on: 3rd April 2023

Metro bank are doing a really good job - thanks!!

Good all round performance…and telephone assistance particularly good!! Reviewed on: 3rd April 2023

Metro employees are so friendly and helpful, they do the best to help you find the perfect set up, l am so pleased by their services

Metro staff are brilliant and welcoming. Reviewed on: 3rd April 2023

Vvv nice bank

Vvv Nice Bank and nice people in this Bank good Reviewed on: 3rd April 2023

Poor customer service in my local branch in Uxbridge.

Metro bank Uxbridge is the very unfriendly staff. Most of my visits staff doesn't bother to help to provide good service. Reviewed on: 3rd April 2023

Best Bank 100% recommend to everyone!!

Cards are printed right there and then in the store. Open all times 7 days a week. Top quality customer service. App is efficient and effective to use. Any service or enquiry is attended to asap. Reviewed on: 3rd April 2023

Staff

Very friendly staff. All the person from the Hounslow branch they are very good staff they help you with everything you need. Many thanks Reviewed on: 3rd April 2023

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