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Metro Bank: Current account reviews

Name: Current account
Rating: 4.80 (10580 reviews)

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4.80

Based on 10,580 reviews, last reviewed 10th Jul 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10580)

Excellent service each and every time

Long story short, They don’t waste no time, any problem I’ve ever had, the problem has been solved Reviewed on: 3rd April 2023

I like the bank

Would recommend. Been with it for over 2 years now Reviewed on: 3rd April 2023

Amazing bank

Every time I've rang up the go out the way to help you the staff always give 100 per cent Reviewed on: 3rd April 2023

Metro bank my first ever bank & also my last

I’ve been banking with metro bank since I was 16 years old, I’m 27 now , it’s been over 10 years and they haven’t failed me yet. Always amazing customer service every time I call with an issue, I still remember getting my picture taken from the bank during my childhood. What sweet memories I have with this bank, thank you metro bank Reviewed on: 3rd April 2023

EFFICIENT AND FAST SERVICE

ALWAYS SOMEONE ON THE PHONE TO HELP AND ADVICE Reviewed on: 3rd April 2023

Brilliant and Reliable

First bank I have been able to trust fully. Fantastic customer service and agents who go above and beyond for their customers. Keep up the great work!! Reviewed on: 3rd April 2023

Best bank ever

I've had several banks in the past and when I discovered metro I applied and haven't looked back I didn't have a good credit rating but they gave me an account anyway and I have been pleased ever since Thank you Metro Reviewed on: 3rd April 2023

Professional, good costumer service

Every time I go to the bank, there's always someone that welcomes me, is always a pleasure going there. Only thing needs working on is the app; does its job, but it can be better Reviewed on: 3rd April 2023

God high st bank

Easy to pop in and get sorted by friendly staff Reviewed on: 3rd April 2023

Best bank and people

I've been a member of Metro Bank for someone now. The customer service is great, the app is ready to use and the transactions are processed efficiently. Great bank. Reviewed on: 3rd April 2023

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