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Metro Bank: Current account reviews

Name: Current account
Rating: 4.80 (10579 reviews)

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4.80

Based on 10,580 reviews, last reviewed 10th Jul 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

best

banking ever seen in the high street its good to be open a metro bank account than other high street bank Reviewed on: 3rd April 2023

Great customer service

Very friendly and helpful staff Reviewed on: 3rd April 2023

User friendly

Online experience is really simple. Reviewed on: 3rd April 2023

Worse customer service

I am a customer and experience of this bsnk is very poor . Overall the branches are poorly managed and staff unprofessional especially the Bradford branch . Also very poor customer contact centre . Reviewed on: 3rd April 2023

Metro Best Bank

Change to Metro Bank for personal account about a year ago. Had been with our previous bank for 50 years and are SO pleased that we did. Excellent personal service. Reviewed on: 3rd April 2023

Brilliant bank.

Always have a great experience with metro bank, I’m in love with the staff and the behaviours they follow. Highly recommended Reviewed on: 3rd April 2023

Excellent

Excellent customer service and convenient working hours Reviewed on: 3rd April 2023

Amazing service

Metro bank offers amazing service and outstanding commitment towards customer. Thumbs up Reviewed on: 3rd April 2023

Epic bank! Dog friendly, quick and informative

When I first joined Metro I was instantly over joyed. Card on the same day. Amazing personal feeling customer service and super quick too. I always get updated with new interest rates, loan potentials and finance advice. Really appreciate this bank, metro bank feels customer driven, not money driven. Also love that they’re dog friendly banks! Reviewed on: 3rd April 2023

Always available

They are always opened even on Sundays and close late which is convenient for someone who works till late Reviewed on: 3rd April 2023

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