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Metro Bank: Current account reviews

Name: Current account
Rating: 4.80 (10579 reviews)

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4.80

Based on 10,579 reviews, last reviewed 10th Jul 2026

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Access anything anytime

It’s so useful that Metro bank is open 24hrs because it fits in with whatever I need to do and all the times I’ve been in to either Wycombe or Aylesbury branch, everyone has been so helpful and solved my problems as quickly as possible - great service Reviewed on: 3rd April 2023

The company prioritizes customers wants and needs

Metro bank always provides help and solutions to any Issues the customers are dealing with, along with the fact that it’s one of the busiest banks, customer service is always available. Reviewed on: 3rd April 2023

Bad customer service

Bad customer service and they dont have the basic app notification Reviewed on: 3rd April 2023

They have amazing customer service

Excellent, they have good customer service Reviewed on: 3rd April 2023

safe, reliable, helpful and accessible

The most special advantage of Metro bank is that it can open every day. It is really helpful. The second advantage I want to say is I can the offline Metro bank everywhere. Third, the staff are warm and helpful. I love communicating with them. Reviewed on: 3rd April 2023

perfect bank

Always great service and never a long wait Reviewed on: 3rd April 2023

Good bank

Always helpful and opening hours are good Reviewed on: 3rd April 2023

Best bank ever

Always available always helpful Reviewed on: 3rd April 2023

Maybe one of the best

Is open every day Which make the difference!! Reviewed on: 3rd April 2023

Supportive

I love coming to Metro Bank. I believe it is a bank for the people. The staff is efficient and polite and caring. I remember a few months ago I reported a lost card. I was served by a colleague named Samantha. I did not expect her to be as kind as she was. Could not wish for better customer service. Reviewed on: 3rd April 2023

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