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Metro Bank: Current account reviews

Name: Current account
Rating: 4.80 (10579 reviews)

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4.80

Based on 10,579 reviews, last reviewed 10th Jul 2026

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Very good

Excellent customer service and performance management Reviewed on: 3rd April 2023

Pure perfection

Every time I go to bank or I use mobile banking everything is simple. Stuff is always helpful and professional. Reviewed on: 3rd April 2023

Excellent Service

Don’t have baseless formalities and a lot of process for you to open an account. Very easygoing people Reviewed on: 3rd April 2023

Outstanding

Have very little contact with the bank my app does everything what i want it to do, and the little amount of time i do need help, they go the xtra mile for you Reviewed on: 3rd April 2023

Opening Hours

Weekend opening is a perfect time to actually speak face to face on a personal level with a banking expert Reviewed on: 3rd April 2023

Online banking

I’m writing this review to say a massive thank you to those who are helping and doing their job very good, I love the fact that they print out the card right there within a few minutes, everything gets done quickly, I love the online banking it’s very easy to use, just want to say a massive thank you the whole team From Jess Reviewed on: 3rd April 2023

Fantastic Bank

A bank that still cares, every single time I have needed something from them they have delivered. Staff are friendly & helpful at all times no matter which branch you go into. The app is user friendly too & simple to make transactions/keep an eye on your accounts. Would recommend them to everyone! Reviewed on: 3rd April 2023

Good bank

They have very good customer service Reviewed on: 3rd April 2023

Morning till Night

This is only bank which is run for the customer. My ‘other’ bank is open 10-3. Very handy when one works?! Metro is open at useful times, at the weekend, looks slick and has great pens! Reviewed on: 3rd April 2023

Accessible and Friendly

Accessible service, with branches open earlier/later and over weekend, differing from other high street banks. Staff always friendly, never any long queues, as staff quick to respond to queue. Dog-friendly - extra bonus points! Reviewed on: 3rd April 2023

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