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Metro Bank: Current account reviews

Name: Current account
Rating: 4.80 (10579 reviews)

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4.80

Based on 10,579 reviews, last reviewed 10th Jul 2026

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

Metro Bank Current account reviews (10579)

Review of the Metro Bank, Current account:

Current account.

They are always efficient, approachable and pleasant. it is exactly what I would wish a current account to be. Reviewed on: 14th August 2024

Good old fashioned face to face

Each visit is great and access is good too, they can get busy but it's quite a spacious layout so ok. Reviewed on: 21st March 2023

Ridiculous Company Policy

Since moving to Scotland, where Metro Bank have no branches (closest branch about 180 mile away). We managed to change our address on most of the accounts; however they refuse to change the address of an account my wife and I set up for our daughter who is currently 17, even though they changed it for my 13 year old son. They have a policy that anyone over 11 must go through verification on the phone to be able to change the address. My children do not have access to the accounts we have set up for them (Young Savers Account's) as they'll be getting access once they are 21 as a nest egg for their future. The only other way is for Metro to send my daughter a "magic word" so she can set up online banking for an account we don't want her to have access to yet, which she full agrees with and wait for it they will send the "magic Word" to our old address!!! I've spoken to seven separate individuals and requested for a manager to call me back; however their managers appear to be avoiding the issue and I have not received a call back. My wife has now received a a text message saying that unless we change the address on the account they will lock the account. Reviewed on: 20th March 2023

Happy to be a member

I have very good experience with metro. Reviewed on: 20th March 2023

Amazing bank

Great customer support and an amazing experience Reviewed on: 20th March 2023

Helpfull staff, individual approach, quick response, card printing on site

I have open account since April 2019 and after some time I was thinking about changing to Barclays as my company uses it. Never done it eventually. Staff working in the Metro Bank is very professional and helpful. Once I was down all day due to personal reasons and just wanted to get new card printed out. One of the workers actually noticed that grimmer on my face and asked if he can help in any other way. We talked for a bit while waiting and it helped a bit. Never, ever got the same approach in any other banks. When calling bank due to card activation/contactless payment, everything was sorted in under 3 minutes. That's unbelievable! Would recommend to anybody. ! Reviewed on: 20th March 2023

Excellent

Good and fast just what I need and understand internet banking so simple Reviewed on: 19th March 2023

A very friendly and helpful place

Every metro bank has the same warm and welcoming environment. No matter how stressful my problems are, they always have a great solution to help me out. I love the little things about this bank. Like how they put out fresh water and food for the dogs of their customers. Or how the employees always have a smile on their face when they help you out. I recently went on holiday and metro Bank helped me out so much. I'm so grateful for them. Reviewed on: 19th March 2023

best bank, instant card reprinting, excellent customer service!

metro is the best bank so far, their service is great, you can replace your card instantly instore and they have a branch near me, i would and i do recommend them to everyone! Reviewed on: 19th March 2023

Best bank in UK

Reviewed on: 18th March 2023

Personal service and a great bank

Have loved being a customer. Always there, always helpful Reviewed on: 18th March 2023

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