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Metro Bank: Current account reviews

Name: Current account
Rating: 4.86 (10577 reviews)

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4.86

Based on 10,577 reviews, last reviewed 25th Mar 2026

400% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

New debit card Current account it’s ok. Only one thing is not comfortable like few years ago. Now it’s not possible get new debit card at the branch. They can sent i... Read more Reviewed on: 25th March 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10577)

Very convenient

Easily accessible; they don’t charge you for using your debit card abroad and they even welcome my dog! Reviewed on: 12th March 2023

They prioritise customers

My experience with opening an account was really smooth and easy. It only took half an hour without booking in advance. The workers were very friendly and made sure you were satisfied. Before I went to metrobank, I tried opening an account at TSB and Barclays, who refused to assist me and told me to make an account online. Metrobank was understanding and tailored to my needs perfectly. Reviewed on: 12th March 2023

Metro means metro, the best way to go and the best way to come

The eye of all banks. Your colour sounds like your beauty Reviewed on: 12th March 2023

Amazingly helpful fantastic customer service

My in-laws had been telling me for years (since they opened locally) how good they were frequently suggesting we should change to them before we actually did. We eventually succumbed when we had some troubles with previous bank and we haven’t looked back since in fact our children like it so much they have since decided to not open up accounts with them which there both very nervous and shy so this was came as quite the shock. We put this down to the level of customer service and how their face to face approach makes you feel so welcome compared to other banks. Also their longer opening hours makes if a lot easier to go in and sort things instead of spending hours on the phone on hold or having to then book an appointment to go the local branch. Love the little features you get with Metro also like be able to get a new debit card printed in Bank rather than having to wait for a new bank card to be sent then wait for the new pin no. to come separately and the facial recognition if you forget your bank card and need cash you go into branch and they use that to allow you to withdraw cash out over the counter in the bank. Reviewed on: 12th March 2023

Current account

Great customer service and friendly bank staff. Reviewed on: 12th March 2023

Brilliant service

Quick and easy to get anything done, convenient opening hours and friendly, effective staff Reviewed on: 12th March 2023

Craners review

Staff are always polite & helpful, nothing is too much trouble when visiting branches, staff genuinely look happy and enjoy helping customers. Reviewed on: 12th March 2023

1st class banking

Completely satisfied with my experience with Metro bank so far, happy to be with you. Reviewed on: 12th March 2023

Just excellent

They are open late and customer service which is gorgeous. Reviewed on: 12th March 2023

unique service

I am very pleased that I can visit the bank after my working hours from 8.00am to 17.00pm. They are working!!! Reviewed on: 12th March 2023

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