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Metro Bank: Current account reviews

Name: Current account
Rating: 4.80 (10579 reviews)

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4.80

Based on 10,579 reviews, last reviewed 10th Jul 2026

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

Metro Bank Current account reviews (10579)

Review of the Metro Bank, Current account:

Current account.

They are always efficient, approachable and pleasant. it is exactly what I would wish a current account to be. Reviewed on: 14th August 2024

very good service

going the extra mile............ Reviewed on: 12th March 2023

Customer service

Outstanding service by the branch always welcoming when visiting the branch one of the managers called shiv always says hello to us and asks how we are. Very convenient opening times. Reviewed on: 12th March 2023

Very happy with service

So far so good easy to use fast transactions everything does what they say it does extremely happy with metro bank will recommend to all my friends and everyone else Reviewed on: 12th March 2023

Very convenient

Easily accessible; they don’t charge you for using your debit card abroad and they even welcome my dog! Reviewed on: 12th March 2023

They prioritise customers

My experience with opening an account was really smooth and easy. It only took half an hour without booking in advance. The workers were very friendly and made sure you were satisfied. Before I went to metrobank, I tried opening an account at TSB and Barclays, who refused to assist me and told me to make an account online. Metrobank was understanding and tailored to my needs perfectly. Reviewed on: 12th March 2023

Metro means metro, the best way to go and the best way to come

The eye of all banks. Your colour sounds like your beauty Reviewed on: 12th March 2023

Amazingly helpful fantastic customer service

My in-laws had been telling me for years (since they opened locally) how good they were frequently suggesting we should change to them before we actually did. We eventually succumbed when we had some troubles with previous bank and we haven’t looked back since in fact our children like it so much they have since decided to not open up accounts with them which there both very nervous and shy so this was came as quite the shock. We put this down to the level of customer service and how their face to face approach makes you feel so welcome compared to other banks. Also their longer opening hours makes if a lot easier to go in and sort things instead of spending hours on the phone on hold or having to then book an appointment to go the local branch. Love the little features you get with Metro also like be able to get a new debit card printed in Bank rather than having to wait for a new bank card to be sent then wait for the new pin no. to come separately and the facial recognition if you forget your bank card and need cash you go into branch and they use that to allow you to withdraw cash out over the counter in the bank. Reviewed on: 12th March 2023

Current account

Great customer service and friendly bank staff. Reviewed on: 12th March 2023

Brilliant service

Quick and easy to get anything done, convenient opening hours and friendly, effective staff Reviewed on: 12th March 2023

Craners review

Staff are always polite & helpful, nothing is too much trouble when visiting branches, staff genuinely look happy and enjoy helping customers. Reviewed on: 12th March 2023

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