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Metro Bank: Current account reviews

Name: Current account
Rating: 4.80 (10579 reviews)

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4.80

Based on 10,579 reviews, last reviewed 10th Jul 2026

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

No nonsense, straight forward banking

I am not a fan of doing everything online and prefer to sort out important things like banking face to face. Metro provided a no nonsense, straight forward account opening service on a Sunday. What more can I say. Even walked out with my debit card in my hand the same day. When ever, I have had an issue, visited seen quickly and problem sorted no, long waits to get through to call centres and tedious conversations. With other Banks branches shutting, they have a lot to learn from Metro and I recommend to all my friends and family. Reviewed on: 11th March 2023

The best bank ever. Card printing is available in-store. There is no need to wait days

Two weeks ago, my current account was blocked because I made international transactions. I walked into Metro bank in Croydon and the workers were very friendly. I explained to them what happened to my account and told them that I wanted it unblocked. I was told to wait a few minutes. They directed me to an individual who helped me solve the problem and my account was unblocked in less than a minute. Reviewed on: 11th March 2023

Open a account easily and quickly

Fast service Account opened and card and sent in few days Reviewed on: 11th March 2023

Fantastic customer service

The staff are always helpful and friendly. Knowledgeable people always ready to answer your questions. It's a pleasure to visit a branch rather than stress with other high Street banks. Reviewed on: 11th March 2023

Not bad but takes too long to complete a bank transfer plus I wish I could see my card pin in the app

Not bad but takes too long to complete a bank transfer plus I wish I could see my card pin in the app Reviewed on: 11th March 2023

Customer service

It's really nice to actually speak to human beings behind a desk in a bank these days. Every time I go into Metro bank, I have been greeted and pointed to the person I need for my requirements. Always very friendly too. Reviewed on: 11th March 2023

Best Bank so far in UK. Opens seven days a week to accommodate everyone. Long hours of operation

The service is great, you don't have to wait till you are bored. They will attend to you the moment you step in the bank. The service is best Reviewed on: 11th March 2023

Easy to use

Metro is a great bank to bank with, I especially love it when I can use my card all over Europe with no additional fees. The online banking app is very easy and straightforward to use, I haven’t had any issues with the app or the bank itself. Which is why I tell my family members to get it too. Reviewed on: 11th March 2023

Smart Bank

A bank that opens 7 days a week! Opens till late too! Great customer support! what more can you ask for! Reviewed on: 11th March 2023

always a smiling face and warm reception as you enter

when we messed our passwords up they were very supportive and quickly got them sorted Reviewed on: 11th March 2023

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