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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Top Bank

Metro bank has proved itself to be one of the most helpful, listening banks with a high street presence that I have ever used well done and keep up the excellent customer service Reviewed on: 4th April 2023

Good customer service and easy access

My experience with metro has been positive. Everytime I’ve needed to contact them I’ve always been able to and they usually deal with the query quickly. Reviewed on: 4th April 2023

Brilliant customer service, Always someone available. Welcoming pleasant Staff.

Whenever I go to my local branch, Staff are so nice and helpful, and the App is easy to use, Staff communication is so brilliant, Can't be better than this. Reviewed on: 4th April 2023

Simple and reliable

I opened the account online in minutes. The process used technology really well and it was secure and reliable. Reviewed on: 4th April 2023

Long hours and friendly

Very convenient, long hours opening, face to face services fantastic, parking facilities Reviewed on: 4th April 2023

Brilliant Bank to be with

I set me first ever current account up with Metro bank when I was 16 and I have been with them ever since. They are open 7 days a week which some banks aren’t and their customer service is second to none. They answer their calls instantly and are always helpful and friendly when you go there in person. Fully recommend!! Reviewed on: 4th April 2023

Great service

Everything about the Metro Banking experience is effortless. The customer service, products, even walking into the branch is a pleasure, I can not think of anything negative... Reviewed on: 4th April 2023

Very good bank

I m happy for my bank is great bank Reviewed on: 4th April 2023

consistent, pleasant, and refreshing

I hope this business model stays alive. early till late every day in store as well as an increase in being able to do everything digitally too. But having the option of easy interaction and great customer services in store as well is refreshing and, I still believe, essential. Reviewed on: 4th April 2023

FACE TO FACE BANKING

METRO BANK IS GREAT, OPEN 7 DAYS A WEEK, FACE TO FACE ADVISORS. FREINDLY, HELPFUL STAFF. DOG FRIENDLY! Reviewed on: 4th April 2023

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