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Metro Bank: Current account reviews

View other Metro Bank products
4.79
Based on 10,579 reviews, last reviewed 13th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
6%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026
Irena h's avatar
Irena h

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026
Rob Leo's avatar
Rob Leo
Read all reviews Write a review

About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Excellent

5
Excellent I love it because it is very simple Reviewed on: 10th March 2023
Abdalla Saleh's avatar
Abdalla Saleh

Amazing service, simplicity

5
From opening the account everything has been simple and easy. Perfect for a modern and busy lifestyle. In person service is superior to other banks offerings. Reviewed on: 10th March 2023
Jason Perring 's avatar
Jason Perring

My Bank

5
The way their customer service attends to people is very good. The customer service always there for help at all times. Reviewed on: 10th March 2023
Frank Chukwumela Adiela's avatar
Frank Chukwumela Adiela

Excellent customer service

5
Most banks are shutting down counter service. Metro Bank has kept this vital service open to the bank's customers. In general Metro Bank offers a great customer experience when going into any branch, very welcoming, helpful and professional. Reviewed on: 10th March 2023
Basma Sibaweih's avatar
Basma Sibaweih

Great customer service

4
Always available to help sort issues. Nearly ten years banking with the company and I have no regrets Reviewed on: 10th March 2023
Oby Maduike's avatar
Oby Maduike

Great customer service

5
The customer service was fantastic when I could get my app working ( I’m not the best with apps lol!!) Plus I love the opening hours. They are realistic for people that work!!! No more having to take time off to sort out banking! Reviewed on: 10th March 2023
Anne's avatar
Anne

Very professional

5
Good customer service, very careful. Reviewed on: 10th March 2023
Charles Robertson Bikoko 's avatar
Charles Robertson Bikoko

Great bank, no fuss

5
Opening a bank account for a normal working person that is busy during office hours is a real pain. Metro bank has longer opening hours, plus some branches work on Saturday as well. The people working in the bank don`t have their nose high and don`t look down on you like often it happens in other banks. Processes are less complicated than in any other bank where I have an account. I can only recommend them. Reviewed on: 10th March 2023
jun's avatar
jun

Good bank

5
Very good bank easy to sign up simple interface Reviewed on: 10th March 2023
Nafis imtyaz's avatar
Nafis imtyaz

quality and safety

5
I happily chose METRO BANK and I was not disappointed Reviewed on: 10th March 2023
Zabar Durancea's avatar
Zabar Durancea

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