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Metro Bank: Current account reviews

Name: Current account
Rating: 4.86 (10576 reviews)

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4.86

Based on 10,576 reviews, last reviewed 25th Mar 2026

400% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

New debit card Current account it’s ok. Only one thing is not comfortable like few years ago. Now it’s not possible get new debit card at the branch. They can sent i... Read more Reviewed on: 25th March 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10576)

Excellent Service

Merto Bank is excellent bank. Specially their service is fast and amazing. I forget my user id and password. I went their branch they solved this problem instantly where other bank took 20 days. I love their service ❤️❤️❤️ Reviewed on: 10th March 2023

Brilliant bank

Very helpful staff in branch. Brilliant and easy to use Moblie app. When I have needed to call my calls have been dealt with effectively Reviewed on: 10th March 2023

Already told my friends

Quick and easy. No fuss or waiting around. Just what you need when your busy or rushing. Great bank. Reviewed on: 10th March 2023

The worst bank ever

The worst bank ever with no overdraft no direct debit nothing Reviewed on: 10th March 2023

Helpful, friendly and accessible

I became a Metro customer 10 years ago and have never regretted it. I don’t have much brand loyalty elsewhere on the high street. This is different. The customer service remains excellent. I always know I will be able to get stuff done in person and that someone will take ownership of seeing things through. Same for over the phone. Really polite and friendly staff in an unforced way. Much better layout in bright and breezy branches than other banks helps make a visit relaxing. Their app and online banking are equally excellent but I much prefer being able to speak to someone in person. It’s always with a really friendly person who never makes you feel rushed and opening times are really flexible. I don’t remember ever having gone to get in touch and not been able to. I also find the bright signage helpful. I can see where I am heading a mile a way. Please don’t change what you are doing!! Reviewed on: 10th March 2023

Fab bank wouldn't go back to old one

Fab bank... kiddy and dog friendly. Staff are always helpful and actually seem like they want to be there... always someone around to discuss issues if you need to... just a great modern bank without the stuffiness that banks are usually associated with Reviewed on: 10th March 2023

Hassle free banking

While travelling abroad very helpful and understanding technical support on telephone. Reviewed on: 10th March 2023

Personal Service

Efficient and personal service. Common sense banking! Reviewed on: 10th March 2023

Service from metro bank is unique

No other bank could provide me a card on the same day but metro saved me in the emergency Reviewed on: 10th March 2023

Very polite and professional

Love the way they greet you as you enter metro. Very welcoming indeed. Bank is always warm in the winter. They have toilet facilities which is always a great help. Also it’s a very clean and sparkly. Reviewed on: 10th March 2023

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