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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Great product

Easy access to online banking Great customer service Fast service Reviewed on: 10th March 2023

AMAZING

Good services made banking so much easier for me. Reviewed on: 10th March 2023

Very satisfied

I am a happy customer with metro, happy with their customer service never let me down every time I visited the bank. Reviewed on: 10th March 2023

Excellent Service

Merto Bank is excellent bank. Specially their service is fast and amazing. I forget my user id and password. I went their branch they solved this problem instantly where other bank took 20 days. I love their service ❤️❤️❤️ Reviewed on: 10th March 2023

Brilliant bank

Very helpful staff in branch. Brilliant and easy to use Moblie app. When I have needed to call my calls have been dealt with effectively Reviewed on: 10th March 2023

Already told my friends

Quick and easy. No fuss or waiting around. Just what you need when your busy or rushing. Great bank. Reviewed on: 10th March 2023

The worst bank ever

The worst bank ever with no overdraft no direct debit nothing Reviewed on: 10th March 2023

Helpful, friendly and accessible

I became a Metro customer 10 years ago and have never regretted it. I don’t have much brand loyalty elsewhere on the high street. This is different. The customer service remains excellent. I always know I will be able to get stuff done in person and that someone will take ownership of seeing things through. Same for over the phone. Really polite and friendly staff in an unforced way. Much better layout in bright and breezy branches than other banks helps make a visit relaxing. Their app and online banking are equally excellent but I much prefer being able to speak to someone in person. It’s always with a really friendly person who never makes you feel rushed and opening times are really flexible. I don’t remember ever having gone to get in touch and not been able to. I also find the bright signage helpful. I can see where I am heading a mile a way. Please don’t change what you are doing!! Reviewed on: 10th March 2023

Fab bank wouldn't go back to old one

Fab bank... kiddy and dog friendly. Staff are always helpful and actually seem like they want to be there... always someone around to discuss issues if you need to... just a great modern bank without the stuffiness that banks are usually associated with Reviewed on: 10th March 2023

Hassle free banking

While travelling abroad very helpful and understanding technical support on telephone. Reviewed on: 10th March 2023

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