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Metro Bank: Current account reviews

Name: Current account
Rating: 4.81 (10581 reviews)

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4.81

Based on 10,581 reviews, last reviewed 20th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

good bank, good service, easy and accessible online... good bank, good service, easy and accessible online and mobile banking Reviewed on: 20th August 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10581)

Personal touch

When entering any of the branches you are always greeted and your helped with any enquiry regardless of that enquiry basically it does matter what you go to the branch its that personal touch that makes it all the better always leave feeling listened too and satisfied the staff are always pleasant and supportive and knowledgeable Reviewed on: 10th March 2023

Very helpful bank, always available, a refreshing change from others

Very helpful when we call them. Also in branch extremely helpful. Open during flexible hours which is very useful. Excellent loan service also via RateSetter. Reviewed on: 10th March 2023

Good bank

Metro bank is a great bank, not much I can complain about apart from the downtime gets a little long for online banking, the worst I have experienced it was for 2 and a half days Reviewed on: 10th March 2023

Best bank I'm the UK

5 star customer service, fantastic range of products and services, open 7 days per week, always quick and simple! Reviewed on: 10th March 2023

Great modern bank

I moved to Metro from Barclays as I was unable to arrange an appointment and the customer service had gone down hill. I walked into Metro and on that day, moved all of my accounts across, opened multiple new accounts including savings as well as a joint account with my partner, got mortgage advice, setup online baking, and put coins into my new accounts using the magic coin counter and I felt listened to and more up to speed with banking. The opening hours are brilliant and the app is very easy to use. I would/ have highly recommend Metro bank to everyone I know. Reviewed on: 10th March 2023

Great service

Very friendly staff and open til late and on days that other banks are shut. Reviewed on: 10th March 2023

Efficient and professional

Great customer service and card use efficiency Reviewed on: 10th March 2023

Amazing

I really enjoy banking with this bank. Very helpful staff, quick to help and great service. Easy to use app. Reviewed on: 10th March 2023

They are doing everything very quick

I love them because they are friendly but doing everything correctly Reviewed on: 10th March 2023

Very and very accessible at any time

Applied for a current account in minutes and it was delivered in less than a week. No fuss, no issues and can pop into the bank at any time of week which is great. Most definitely recommended. One of the best in the last 10 years no doubt! Reviewed on: 10th March 2023

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