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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Very good service

All very good you need a new card you go to the bank and get one no waiting 10 days for postage Reviewed on: 10th March 2023

I have an account with metro bank and never had a problem in any way always helpful

customer service is very good and helpful best part is I got my card in under 20 mins with my account being made Reviewed on: 10th March 2023

Great service

Great service and very friendly and understanding staff. Reviewed on: 10th March 2023

Efficient and Morden

I would like to write this review to congratulate the efficient in Morden Service of this institution The services are always fast and well done, I felt well welcoming from the staff all along waitings times always brief. Out of example I had my card with physical damage and they replace In the last than one hour this is remarkable efficient. Really happy with the service as a whole and as Bank institution. My seriously, Fernando Alegria Reviewed on: 10th March 2023

Best current account

After being with major high Street banks like Halifax or Lloyds before . I'm pleasantly and positively surprised with professional and human treatment metro Bank offer to their customers. Reviewed on: 10th March 2023

Helpful and understanding

Dealing with the sudden death of my husband was so difficult. In the recent months I have had to deal with a number of financial institutions Metro Bank were wonderfu, .professional, helpful, understanding and respectful. Instructions were clear and precise. Would definitely recommend. Reviewed on: 10th March 2023

Metro Bank

this is the bank for customer service Reviewed on: 10th March 2023

Very nice

I love it. I had no issues and they helped me with everything Reviewed on: 10th March 2023

A** Bank

From signing up years ago to using their services now, metro has been super helpful and highly professional with my money. Highly recommend it to any and everyone Reviewed on: 10th March 2023

Easy and helpful

My entire time at metro bank has been simple from the start. The team are very helpful and make online banking so easy Reviewed on: 10th March 2023

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