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Metro Bank: Current account reviews

Name: Current account
Rating: 4.81 (10581 reviews)

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4.81

Based on 10,581 reviews, last reviewed 20th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

good bank, good service, easy and accessible online... good bank, good service, easy and accessible online and mobile banking Reviewed on: 20th August 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10581)

Great overall experience

Excellent customer service, unbelievable opening times, when a card needs to be replaced it is printed immediately in-store, brilliant mobile app. Reviewed on: 5th April 2021

Great and easy online banking!

I have been with Metro bank for 9 years now and they got some really great products that make online banking really easy with them. Their customer service is quick, friendly and efficient with requests and questions I had in the past. I had to deduct a few stars due to my not so positive experience with them when my account got hacked and my money stolen. Metro bank didn't pay enough attention to prevent this happening and also didn't handle it well to return my money. I had to use resolver to get them moving. Reviewed on: 5th April 2021

Love this fantastic hip bank,Been with them since 2012 found them in reading U.K but signed up in Bromley U.K

Love this bank they are really down to earth and welcoming very welcoming I've been with them since 2012 Summer time:D I tell ya them free lollipops do go a long way, long way in loyalty :D and the dog treats are just an adorable thing to do . Please open a bank in areas that are not as known such as Shirley Birmingham please and edmonton Green, Palmers, Palmers Green or Winchmore Hill London. Thank you much appreciate Reviewed on: 5th April 2021

Best one

Had a great experience while using this account Reviewed on: 5th April 2021

OUTSTANDING BANK!!

I have been with Metro Bank for over 2/3 years, i wouldn't pick anyone else, if you loose your card you can hop over to your local branch and get another within 15 mins, SUPER Friendly staff and always OUTSTANDING service!! Reviewed on: 5th April 2021

SUPERB SERVICE ON-LINE AND IN STORE

POLITE SERVICE, QUICK AND HASSLE FREE, ALWAYS. Reviewed on: 5th April 2021

GREAT

Easy to use and great customer care. Reviewed on: 5th April 2021

Fabulous

Never had a problem with Metro and really helpful polite cashiers. Reviewed on: 5th April 2021

Metro Bank is what a bank should be

I have been with Metro banks for a few years now. One of the attractions was actually having a branch where you can see people and actually get help from the banking staff. The branches are also available outside traditional "banking" hours which is always helpful. I also use the internet banking but know that I can go in branch as well which is nice. With so many other banks closing local branches its nice to actually have a branch I visit and discuss whatever I need to. I have always found the staff helpful, and even things like water bowls and treats for the dogs!, who else does that. Yes, Its a up to date digital bank, but I think it gives people what they want, as opposed to the "its all online now, because that's the way things are now". Its good!. Reviewed on: 5th April 2021

It's very easy to use

Online banking is very user-friendly and easily accessible while still feeling safe and protected. Every time I go to the bank, the people helping me are very polite, professional, and kind. I feel like I have access to everything I need from the bank. Reviewed on: 5th April 2021

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Metro Bank: Current account reviews

100% increase in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Metro Bank: Current account now

Metro Bank Current account reviews (10581)

Great overall experience

Great and easy online banking!

Love this fantastic hip bank,Been with them since 2012 found them in reading U.K but signed up in Bromley U.K

Best one

OUTSTANDING BANK!!

SUPERB SERVICE ON-LINE AND IN STORE

GREAT

Fabulous

Metro Bank is what a bank should be

It's very easy to use

Review Metro Bank: Current account now

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