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Metro Bank: Current account reviews

Name: Current account
Rating: 4.86 (10576 reviews)

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4.86

Based on 10,576 reviews, last reviewed 23rd Jan 2026

400% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Good experience in personality and protection on sta... Good experience in personality and protection on staff are very amazing their are amazing by the way Reviewed on: 23rd January 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10576)

GREAT

Easy to use and great customer care. Reviewed on: 5th April 2021

Fabulous

Never had a problem with Metro and really helpful polite cashiers. Reviewed on: 5th April 2021

Metro Bank is what a bank should be

I have been with Metro banks for a few years now. One of the attractions was actually having a branch where you can see people and actually get help from the banking staff. The branches are also available outside traditional "banking" hours which is always helpful. I also use the internet banking but know that I can go in branch as well which is nice. With so many other banks closing local branches its nice to actually have a branch I visit and discuss whatever I need to. I have always found the staff helpful, and even things like water bowls and treats for the dogs!, who else does that. Yes, Its a up to date digital bank, but I think it gives people what they want, as opposed to the "its all online now, because that's the way things are now". Its good!. Reviewed on: 5th April 2021

It's very easy to use

Online banking is very user-friendly and easily accessible while still feeling safe and protected. Every time I go to the bank, the people helping me are very polite, professional, and kind. I feel like I have access to everything I need from the bank. Reviewed on: 5th April 2021

Best bank and easy to use

It is the best bank easy to apply and verry careful with costumers Reviewed on: 5th April 2021

Friendly and accessible

I like the bank's extended opening hours, which mean I can get in after work when I need to. Branches are conveniently located. Staff are always friendly and helpful. Replacement cards are printed in the branch, so you can get one immediately, something that my old bank took weeks to send. Internet banking is also easy to use. Reviewed on: 5th April 2021

The best bank in the world of money

So easy to use but then so professional at the same time with customer care at its very best ever. Reviewed on: 5th April 2021

Trustworthy and reliable

Easy to setup an account never had any problems with security gives me regular updates on my bank statements. Customer service inside the branch is the best service I’ve used in particularly with efficiency and quality. Reviewed on: 5th April 2021

Great Convenient Service

Always there, helpful service sound unbiased advice and have other conveniences always to hand! Reviewed on: 5th April 2021

Amazing customer service

If we have ever had any problems with our account the customer service received is second to none Reviewed on: 5th April 2021

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