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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Love this fantastic hip bank,Been with them since 2012 found them in reading U.K but signed up in Bromley U.K

Love this bank they are really down to earth and welcoming very welcoming I've been with them since 2012 Summer time:D I tell ya them free lollipops do go a long way, long way in loyalty :D and the dog treats are just an adorable thing to do . Please open a bank in areas that are not as known such as Shirley Birmingham please and edmonton Green, Palmers, Palmers Green or Winchmore Hill London. Thank you much appreciate Reviewed on: 5th April 2021

Best one

Had a great experience while using this account Reviewed on: 5th April 2021

OUTSTANDING BANK!!

I have been with Metro Bank for over 2/3 years, i wouldn't pick anyone else, if you loose your card you can hop over to your local branch and get another within 15 mins, SUPER Friendly staff and always OUTSTANDING service!! Reviewed on: 5th April 2021

SUPERB SERVICE ON-LINE AND IN STORE

POLITE SERVICE, QUICK AND HASSLE FREE, ALWAYS. Reviewed on: 5th April 2021

GREAT

Easy to use and great customer care. Reviewed on: 5th April 2021

Fabulous

Never had a problem with Metro and really helpful polite cashiers. Reviewed on: 5th April 2021

Metro Bank is what a bank should be

I have been with Metro banks for a few years now. One of the attractions was actually having a branch where you can see people and actually get help from the banking staff. The branches are also available outside traditional "banking" hours which is always helpful. I also use the internet banking but know that I can go in branch as well which is nice. With so many other banks closing local branches its nice to actually have a branch I visit and discuss whatever I need to. I have always found the staff helpful, and even things like water bowls and treats for the dogs!, who else does that. Yes, Its a up to date digital bank, but I think it gives people what they want, as opposed to the "its all online now, because that's the way things are now". Its good!. Reviewed on: 5th April 2021

It's very easy to use

Online banking is very user-friendly and easily accessible while still feeling safe and protected. Every time I go to the bank, the people helping me are very polite, professional, and kind. I feel like I have access to everything I need from the bank. Reviewed on: 5th April 2021

Best bank and easy to use

It is the best bank easy to apply and verry careful with costumers Reviewed on: 5th April 2021

Friendly and accessible

I like the bank's extended opening hours, which mean I can get in after work when I need to. Branches are conveniently located. Staff are always friendly and helpful. Replacement cards are printed in the branch, so you can get one immediately, something that my old bank took weeks to send. Internet banking is also easy to use. Reviewed on: 5th April 2021

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