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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Great Services

Great Services with free transactions în Europe Reviewed on: 6th April 2021

my number 1 bank

I use metro as my main bank because whenever there is an issue, they’re so easy to get in contact with. on top of this they always fix and sort out any issues so fast! customer service is impeccable in store and on the phone Reviewed on: 6th April 2021

Quick, easy, excellent

Just joined today and i must say without the need of employee i opened, deposited and paid all in the same hour. What a world eh. I am a permanent customer now. Reviewed on: 5th April 2021

Great service very professional lovely buildings and great attitude

Great banking experience love the seven days a week and the late hours recommended it to loads of friends and loads of family who have taken up accounts with you guys and even my company I work for has now transferred they're all bank to you guys Reviewed on: 5th April 2021

Amazing

So useful and easy to use it. Also, the staff is amazing. Reviewed on: 5th April 2021

Excellent

Always helpful customer service. Always polite at counters in branch. Best bank i have ever had. Ty metro xx Reviewed on: 5th April 2021

A1 Bank

Excellent quality service. The online service is a no hassle service. Transactions are done swiftly and accurately. Reviewed on: 5th April 2021

Great Customer Service

The service they gave me was excellent. I loved the way they gave me the debit card within min after opening account and the net banking facilities are user friendly. I love metro Bank. Reviewed on: 5th April 2021

Great overall experience

Excellent customer service, unbelievable opening times, when a card needs to be replaced it is printed immediately in-store, brilliant mobile app. Reviewed on: 5th April 2021

Great and easy online banking!

I have been with Metro bank for 9 years now and they got some really great products that make online banking really easy with them. Their customer service is quick, friendly and efficient with requests and questions I had in the past. I had to deduct a few stars due to my not so positive experience with them when my account got hacked and my money stolen. Metro bank didn't pay enough attention to prevent this happening and also didn't handle it well to return my money. I had to use resolver to get them moving. Reviewed on: 5th April 2021

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