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Metro Bank: Current account reviews

Name: Current account
Rating: 4.80 (10579 reviews)

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4.80

Based on 10,579 reviews, last reviewed 10th Jul 2026

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

Metro Bank Current account reviews (10579)

Review of the Metro Bank, Current account:

Service

I love everything about this bank . Reviewed on: 11th March 2023

Marvelous Metro

This is not a bank, this is a friend who looks after your money for you! Reviewed on: 30th March 2021

Great customer service

Metro are always helpful and on hand to deal with any problems that might arise such as losing my card. Approachable, dependable and, above all, understanding of my needs as a customer. Reviewed on: 30th March 2021

Great overall service

Have had great experience from the get go. Better than any other high street bank Reviewed on: 29th March 2021

Simply the best

Always everyone helpful, friendly and professional. Always everything gets sorted there and then. All my questions always been answered. The most helpful bank, makes switching bank so easy. Love that they print the cards in the bank and I didn't need to wait 3 your 5 working day. Even in lockdown they are open as usual and support all their customers. Whenever I leave the bank I leave with the smile on my face. Reviewed on: 29th March 2021

Straightforward simplistic reliable

Metro bank has never let me down they make banking online and elsewhere easy to understand and trust worthy, very very secure and takes people’s personal security very seriously, very professional Reviewed on: 29th March 2021

Great service in branch store

Staff efficiently open account and solve my problems. It’s quite easy to use card on app! Reviewed on: 29th March 2021

Great services

They have great services and if you have any problem you’ll get immediately help, even if you’re talking about a personal or a business account. Reviewed on: 29th March 2021

long working hours

as usually i can have the decision of my questios quikly Reviewed on: 29th March 2021

Limited service. Not very helpful for anything but UK to UK banking.

Many things require you to go into the branch to sort out. There are often long wait times (even with short queues). They have almost no ability to handle international banking. Small fish in a big pond - there are many better challenger banks out there. Reviewed on: 29th March 2021

A New Bank with Good Ideas

I opened my account during their first week of trading and I haven't had any cause for complaint at all. I have been with the big 5 for over fifty years and I don't think any of them compare. If I could make any comment which could be seen as negative, there is only one. Their IT department is slow to react. Reviewed on: 29th March 2021

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