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Metro Bank: Current account reviews

Name: Current account
Rating: 4.86 (10576 reviews)

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4.86

Based on 10,576 reviews, last reviewed 25th Mar 2026

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

New debit card Current account it’s ok. Only one thing is not comfortable like few years ago. Now it’s not possible get new debit card at the branch. They can sent i... Read more Reviewed on: 25th March 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10576)

Great Bank Secure & Excllent Customer Service

I am really happy and grateful that I opened an account with Metro as I wanted to investigate new banks as was fed up with the main high street banks I wanted an alternative to HSBC although there is no local branch I am able to solve most porblems I have with a phone call which is actually more convienent than walking into a branch it's a very secure bank as you need a lot of codes to access online banking and you can only change information on your account by calling the customer service line which I had to do a few times during the past year that I have been with the bank overall I am really satisfied and will be opening a business account with them later this year. Reviewed on: 20th March 2021

No cash from Post offices!

Lovely to be able to visit a bank any day in the week. Shame that they do not allow you to get cash from a post office nor are they part of the Confirmation of Payee scheme Reviewed on: 20th March 2021

Very good bank and helpful all the time

Always there to help very helpful bank Reviewed on: 20th March 2021

Good

I love your bank I would get my family to join Reviewed on: 20th March 2021

The best banking experience I've received.

Opened this account when Metro first opened, and have never had a bad experience: both online and in any of the branches I've visited. No matter what the query, they have been so helpful... I also love having my bank card printed in the branch and not have to wait for it to be delivered. Reviewed on: 20th March 2021

great service quick and freindly

I had no problem they are always helpful especially abroad Reviewed on: 20th March 2021

Real People-People Service

My current account opening process was so quick and easy and the staff so helpful, even in the midst of Covid-19! I mainly use my app to transact and it is easy to navigate with very useful information provided on my spending for account management. Reviewed on: 20th March 2021

Simply amazing

Metro bank continue to strive they’re been outstanding and understanding especially during the pandemic could not have chosen a better bank Reviewed on: 20th March 2021

Rare customer service

Opened an account with Metro as my current bank has closed many branches and reduced services. So far very happy with the service, staff pleasant and helpful at Metro bank. Short waiting times and can speak to a cashier instead of using a machine. Also they are open on weekends which is a big bonus. Reviewed on: 20th March 2021

Amazing

Literally everyone is understanding and clean so very helpful Aswell Reviewed on: 20th March 2021

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