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Metro Bank: Current account reviews

Name: Current account
Rating: 4.791727536838776666 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Excellent

Excellent bank. This is a local bank with excellent customer service and great products. Reviewed on: 20th March 2021

good customer service

good service and helpful staff always helpful Reviewed on: 20th March 2021

Metro bank

Great i am very please to be a metro bank customer Reviewed on: 20th March 2021

Great Bank Secure & Excllent Customer Service

I am really happy and grateful that I opened an account with Metro as I wanted to investigate new banks as was fed up with the main high street banks I wanted an alternative to HSBC although there is no local branch I am able to solve most porblems I have with a phone call which is actually more convienent than walking into a branch it's a very secure bank as you need a lot of codes to access online banking and you can only change information on your account by calling the customer service line which I had to do a few times during the past year that I have been with the bank overall I am really satisfied and will be opening a business account with them later this year. Reviewed on: 20th March 2021

No cash from Post offices!

Lovely to be able to visit a bank any day in the week. Shame that they do not allow you to get cash from a post office nor are they part of the Confirmation of Payee scheme Reviewed on: 20th March 2021

Very good bank and helpful all the time

Always there to help very helpful bank Reviewed on: 20th March 2021

Good

I love your bank I would get my family to join Reviewed on: 20th March 2021

The best banking experience I've received.

Opened this account when Metro first opened, and have never had a bad experience: both online and in any of the branches I've visited. No matter what the query, they have been so helpful... I also love having my bank card printed in the branch and not have to wait for it to be delivered. Reviewed on: 20th March 2021

great service quick and freindly

I had no problem they are always helpful especially abroad Reviewed on: 20th March 2021

Real People-People Service

My current account opening process was so quick and easy and the staff so helpful, even in the midst of Covid-19! I mainly use my app to transact and it is easy to navigate with very useful information provided on my spending for account management. Reviewed on: 20th March 2021

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