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Metro Bank: Current account reviews

Name: Current account
Rating: 4.791727536838776666 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Simply amazing

Metro bank continue to strive they’re been outstanding and understanding especially during the pandemic could not have chosen a better bank Reviewed on: 20th March 2021

Rare customer service

Opened an account with Metro as my current bank has closed many branches and reduced services. So far very happy with the service, staff pleasant and helpful at Metro bank. Short waiting times and can speak to a cashier instead of using a machine. Also they are open on weekends which is a big bonus. Reviewed on: 20th March 2021

Amazing

Literally everyone is understanding and clean so very helpful Aswell Reviewed on: 20th March 2021

Easy to use bank in bank or online

I use Metro bank quite a lot for online banking, i find the Metro App very easy to use, nothing is complicated, it is easy to transfer money from one account to another or a payee, so i would highly reccomend them. Reviewed on: 20th March 2021

Great Banking

They treat us like we are their favorite customers. Reviewed on: 20th March 2021

Simple, friendly, helpful, easy access banking

I love the way I'm greeted in the bank & engaged in conversation by the staff. Love the fact that they have a customer loo, encourage children to save, oh, & have dog biscuits!!! Reviewed on: 20th March 2021

Always amazing

I was recommended to open an account here after I had an issue with my usual bank which left me without a bank card for 2 weeks or near a bank to get cash. I was a crying hideous mess, it was 7pm and the guts in the branch were stellar! They gave me coffee, calmed me down and eventually opened an account for me! More recently I upgraded my account and again despite the pandemic the branch were super. Always personable, always polite and I never feel like I'm in the way or a problem or anything is too much. I do with they gave cat treats too though as well as dog ones!!! Reviewed on: 20th March 2021

Easy to open and best online banking

Extremely happy with customer service and online banking. Reviewed on: 20th March 2021

Best of the best

No way to improve, customer service is exceptional and the people in Chelmsford are an acet to your company. Confident having my money with you! Reviewed on: 20th March 2021

Antonia account

Very happy with staff friendly very supportive and very organized always make you feel at home Reviewed on: 20th March 2021

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