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Metro Bank: Current account reviews

View other Metro Bank products
4.79
Based on 10,579 reviews, last reviewed 13th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
6%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026
Irena h's avatar
Irena h

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026
Rob Leo's avatar
Rob Leo
Read all reviews Write a review

About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Great customer service

5
Generally the banks customer service is great and looking at the services provided they are way over the top as they are made to solve customers problems Reviewed on: 20th March 2021
Joe's avatar
Joe

Great customer service, accessibility

5
Metro bank was the only entity which allowed me to open my fist account when I move to the UK. I have now 3 products with them and always find their customer service fantastic. Reviewed on: 20th March 2021
Natalia Villazan's avatar
Natalia Villazan

Not only a current account

5
I've been banking with metro bank for 3 years now. I have to say I'm very happy with my current account. Not only do I have the standard features but I can use the card in europe for free and have a new card printed on the spot in the bank. The mobile app is very useful It breaks down all my spending into categories helping me budget and save. I can even apply for a savings account or loan through the app. The main reason it's a great card is the service that comes along with an account at Metro Bank. I benefit from walk in appointments and trained professionals delivering great customer service. I'll recommend this bank to anyone!! Reviewed on: 20th March 2021
Stef's avatar
Stef

Only ever had one issue abs it was technical

4
The staff are amazing in the branch. Friendly and polite. The only issue I ever had was when I couldn’t access online banking and that’s a technical issue. The staff over the phone were so helpful however and got me back on track to accessing my banking. In general the app is easy to use, great security and I love the ease of creating a new payee with great security but no complications. Staff over the phone are always polite and give great customer service. They always ask if they can help with anything else too. Reviewed on: 20th March 2021
jadewilliams123@yahoo.com's avatar
[email protected]

great service

5
Great service and very convenient assistance Reviewed on: 20th March 2021
Bi Em Di's avatar
Bi Em Di

Smooth

5
Smooth Bank, Very easy to navigate online and customer support great on top of every banking including stores Reviewed on: 20th March 2021
Niyaz's avatar
Niyaz

Amazing

4
I enjoy ringing Metro Bank as my questions are always answered and I always get the best service each time. Reviewed on: 20th March 2021
Rohqn's avatar
Rohqn

A great bank

5
While I have been doing my banking and online banking with metro bank their customer service has always been great very polite very professional and I have never had a problem with them in the last few years plus I would definitely recommend metro bank to my friends and family I trust metro bank 100% and they have never let me down they have brilliant staff as well working in their banks Reviewed on: 19th March 2021
Michael Stalder's avatar
Michael Stalder

Excelent customer Care.

5
Why I really like Metro bank? 1. Metro Bank Has very nice workers/ bankers. 2. Metro Bank Is animals friendly 3. Convinient opening hours. 4. Bank card easy and convinient to use abroad. 5.There are enough workers working in many brunches and there are not long waiting time to be served. 6. New bank cards are available immidiatley after request in the branch. Reviewed on: 19th March 2021
Monika 's avatar
Monika

Amazing

5
The app is so easy to use, every time I have gone in to a store they have been so friendly and helpful. Would 100% recommend to anyone, I have not banked with anyone as good as metro before, always feel welcome in their banks and the customer service is brilliant over the phone as well Reviewed on: 19th March 2021
Megan's avatar
Megan

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