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Metro Bank: Current account reviews

View other Metro Bank products
4.86
Based on 10,576 reviews, last reviewed 23rd Jan 2026
400% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
6%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Good experience in personality and protection on sta... Good experience in personality and protection on staff are very amazing their are amazing by the way Reviewed on: 23rd January 2026
Stefan Horvath 's avatar
Stefan Horvath

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026
Anton's avatar
Anton
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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10576)

great service

5
Great service and very convenient assistance Reviewed on: 20th March 2021
Bi Em Di's avatar
Bi Em Di

Smooth

5
Smooth Bank, Very easy to navigate online and customer support great on top of every banking including stores Reviewed on: 20th March 2021
Niyaz's avatar
Niyaz

Amazing

4
I enjoy ringing Metro Bank as my questions are always answered and I always get the best service each time. Reviewed on: 20th March 2021
Rohqn's avatar
Rohqn

A great bank

5
While I have been doing my banking and online banking with metro bank their customer service has always been great very polite very professional and I have never had a problem with them in the last few years plus I would definitely recommend metro bank to my friends and family I trust metro bank 100% and they have never let me down they have brilliant staff as well working in their banks Reviewed on: 19th March 2021
Michael Stalder's avatar
Michael Stalder

Excelent customer Care.

5
Why I really like Metro bank? 1. Metro Bank Has very nice workers/ bankers. 2. Metro Bank Is animals friendly 3. Convinient opening hours. 4. Bank card easy and convinient to use abroad. 5.There are enough workers working in many brunches and there are not long waiting time to be served. 6. New bank cards are available immidiatley after request in the branch. Reviewed on: 19th March 2021
Monika 's avatar
Monika

Amazing

5
The app is so easy to use, every time I have gone in to a store they have been so friendly and helpful. Would 100% recommend to anyone, I have not banked with anyone as good as metro before, always feel welcome in their banks and the customer service is brilliant over the phone as well Reviewed on: 19th March 2021
Megan's avatar
Megan

Excellent service

5
Needed a bank so picked metrobank very easy and explained everything to me. Had problems signing in to my online banking no problem for metrobank had me back up and running in no time. Very good service and happy to have a bank with them Reviewed on: 19th March 2021
Daniel stagg's avatar
Daniel stagg

Amazing service

5
Metro bank customer service is the best I've ever had & I have had 3 different bank accounts & metro bank is the best by a mile, I also recommended metro bank to my family & my sister in law has a metro bank & she is really happy with them. 11/10 for customer service. Reviewed on: 19th March 2021
Danny Bartlett's avatar
Danny Bartlett

Great attitude and accessible

5
I am in my 40s and had previously banked with HSBC but moved to Metro around 4 years ago. I followed my wife there after visiting a branch and the whole engagement was positive, friendly and helpful. Multiple times my wife and daughter have gone in to the branch, on a Saturday or Sunday, just to reset on-line banking and staff are always helpful and welcoming. They engage the family and the small children love a lolly! Having worked in banking, where other banks have scaled back on branch access and essentially you can only talk to someone in person if you are going to buy something from the bank (mortgages, investments etc) it was so refreshing I moved and have never looked back. The move was very smooth and the app is also extremely easy to use and intuitive. Reviewed on: 19th March 2021
Ray's avatar
Ray

Banking that just makes sense

5
The longer working hours, the proactive calls back, the convenience that I don't always get at other banks has me questioning how I managed before! Reviewed on: 19th March 2021
Lizzie's avatar
Lizzie

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