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Metro Bank: Current account reviews

Name: Current account
Rating: 4.86 (10576 reviews)

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4.86

Based on 10,576 reviews, last reviewed 23rd Jan 2026

400% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Good experience in personality and protection on sta... Good experience in personality and protection on staff are very amazing their are amazing by the way Reviewed on: 23rd January 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10576)

exceptional customer service

i joined metro 2 years ago and have recommended to family and friends , easy mobile banking app , staff instore at liverpool brance go above and beyond to help always a happy enviroment , telephone staff are great help .have been with other banks and building societies but this is by far the best . Reviewed on: 19th March 2021

Best Service

I have Account Banking From 5 years and i don't have any problem with this Bank. All personal is frendly and try to help you with every problem and question what you have. Many Thanks Metro Bank for everything Reviewed on: 19th March 2021

Very good service

I am very happy with metro bank, Reviewed on: 19th March 2021

Extremely satisfied

I've used my metro current account for over four years with no hassle and extremely happy Reviewed on: 19th March 2021

Small scale users valued

I opened an account at the very first Metro Bank location (London Holborn) within months of this branch first opening. While other banks focused on automating services to small scale customers and limiting options in the process, Metro Bank concentrated on small scale customers and offers a growing range of services. Of particular importance to me as someone who avoids cars as much as I can to limit my environmental footprint, I appreciate that branches offer bicycle parking and welcome dogs (and other pets) to accompany customers in branches. It is not just the capacity to see or speak with someone 7 days a week, but also the first class and easily used on-line banking facilities which I value. That employee have a personal stake in the success of the bank shows. I appreciate the outreach to educate young people on how to manage their money, ad I appreciate the community spirit Metro Bank stores show. Good luck in this competition Metro Bank Reviewed on: 19th March 2021

Great bank

With service focused on customer Reviewed on: 19th March 2021

Efficient Courtesy

I feel really secure at Metro Bank. Their modern approach such as your picture on the teller's screen when you present your card should be universal across the banking world. Their customer attention when visiting a branch is helpful and re-assuring. You clearly matter to the bank as acustomer and it is all professional and efficient. Highly recommended. Thank you. Reviewed on: 19th March 2021

Good attitude

This bank welcomes you as a valued customer and has a good attitude to helping customers Reviewed on: 19th March 2021

Opening days and time

I love this bank because they open Monday to Sunday, opening from 8 am to 8 pm. also it's the only bank in England where you can open an account same day and collect your card and internet set up right there at the branch. I also like the fact that they employ a lot of young people. Metro is a superstar bank of the 21st century Reviewed on: 19th March 2021

Satisfaction and more

I have been banking with Metro bank for a few years and have found compared with other banks give a brilliant service at all times Reviewed on: 19th March 2021

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