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Metro Bank: Current account reviews

Name: Current account
Rating: 4.791727536838776666 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Excellent service

Needed a bank so picked metrobank very easy and explained everything to me. Had problems signing in to my online banking no problem for metrobank had me back up and running in no time. Very good service and happy to have a bank with them Reviewed on: 19th March 2021

Amazing service

Metro bank customer service is the best I've ever had & I have had 3 different bank accounts & metro bank is the best by a mile, I also recommended metro bank to my family & my sister in law has a metro bank & she is really happy with them. 11/10 for customer service. Reviewed on: 19th March 2021

Great attitude and accessible

I am in my 40s and had previously banked with HSBC but moved to Metro around 4 years ago. I followed my wife there after visiting a branch and the whole engagement was positive, friendly and helpful. Multiple times my wife and daughter have gone in to the branch, on a Saturday or Sunday, just to reset on-line banking and staff are always helpful and welcoming. They engage the family and the small children love a lolly! Having worked in banking, where other banks have scaled back on branch access and essentially you can only talk to someone in person if you are going to buy something from the bank (mortgages, investments etc) it was so refreshing I moved and have never looked back. The move was very smooth and the app is also extremely easy to use and intuitive. Reviewed on: 19th March 2021

Banking that just makes sense

The longer working hours, the proactive calls back, the convenience that I don't always get at other banks has me questioning how I managed before! Reviewed on: 19th March 2021

exceptional customer service

i joined metro 2 years ago and have recommended to family and friends , easy mobile banking app , staff instore at liverpool brance go above and beyond to help always a happy enviroment , telephone staff are great help .have been with other banks and building societies but this is by far the best . Reviewed on: 19th March 2021

Best Service

I have Account Banking From 5 years and i don't have any problem with this Bank. All personal is frendly and try to help you with every problem and question what you have. Many Thanks Metro Bank for everything Reviewed on: 19th March 2021

Very good service

I am very happy with metro bank, Reviewed on: 19th March 2021

Extremely satisfied

I've used my metro current account for over four years with no hassle and extremely happy Reviewed on: 19th March 2021

Small scale users valued

I opened an account at the very first Metro Bank location (London Holborn) within months of this branch first opening. While other banks focused on automating services to small scale customers and limiting options in the process, Metro Bank concentrated on small scale customers and offers a growing range of services. Of particular importance to me as someone who avoids cars as much as I can to limit my environmental footprint, I appreciate that branches offer bicycle parking and welcome dogs (and other pets) to accompany customers in branches. It is not just the capacity to see or speak with someone 7 days a week, but also the first class and easily used on-line banking facilities which I value. That employee have a personal stake in the success of the bank shows. I appreciate the outreach to educate young people on how to manage their money, ad I appreciate the community spirit Metro Bank stores show. Good luck in this competition Metro Bank Reviewed on: 19th March 2021

Great bank

With service focused on customer Reviewed on: 19th March 2021

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Metro Bank: Current account reviews

100% decrease in 5 star reviews

50% decrease in 1 star reviews

Latest highest rating:

4

Latest lowest rating:

1

About this product

Review Metro Bank: Current account now

Metro Bank Current account reviews (10579)

Excellent service

Amazing service

Great attitude and accessible

Banking that just makes sense

exceptional customer service

Best Service

Very good service

Extremely satisfied

Small scale users valued

Great bank

Review Metro Bank: Current account now

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