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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

I just love them . Always there - always reliable & friendly

I've got a community group bank account and a personal account with Metro and I have never had an issue, in fact they've always exceeded expectations. They go above and beyond, treat you like a customer rather than a number, open for customer convenience at hours that suits businesses and people's busy lifestyles.Nothing has ever been too much trouble and when setting up the community account, I felt that they truly cared about what we do in our local community and supported us all the way. From sweets for kids and water bowls for people's dogs, to safety deposit boxes that are amazing - they think of everything. A bank that truly cares!!! Reviewed on: 17th March 2021

Simple and accessible

Banking with MetroBank has always been quick and easy. Knowing that I can fix any issues with a lost or stolen card with minimal inconvenience, as well as being able to bank in store or over the phone seven days a week is a huge relief. Reviewed on: 17th March 2021

Most efficient service I have ever come across!!

Banking with Metro is by far the best experience I have had compared to other banks. It is so easy and stress free, within minutes an account is created, with a working app and can be used straight away. Just love it, wouldn't bank with anyone else, ever! Thank You Metro for always being reliable and open longer than other banks. It's just what I need and am so pleased with the amazing level of friendly service! Couldn't ask for more! Reviewed on: 17th March 2021

Very customer focused

They're team is always friendly and helpful , plus very well trained. Reviewed on: 17th March 2021

best bank ever

Had been with the account for years. It's being amazing, really, as well as having the help with online and phone calls. Absolutely supportive and open bank. Reviewed on: 17th March 2021

Reliable Bank

Metro bank, is one of the most reliable banks in the UK, they products and services they offer are great and their staff are helpful no matter which branch you go to. Reviewed on: 17th March 2021

Amazing customer service, very high-class banking & innovative product range

I have been banking in the UK for almost a decade. No other banks, in my view I believe, could beat the Metro Bank in terms of customer service, quality banking and creative products. I have had financial relations with Barclays, Halifax and other institutions over the past years. I have been fascinated with the quality service provided by Metro Bank that no other banks could offer. They are always ready to give the extra mileage. Reviewed on: 17th March 2021

Excellent

Excellent service. Nothing is too much trouble for them. They were quick to sort my dispute when unauthorised funds disappeared from my account. The staff are kind and considerate to needs. They really are far superior to the other High street banks and would thoroughly recommend. Reviewed on: 17th March 2021

Account has fast service

One day I was walking before the covid issue and I saw for the first time Metro bank with is glass window and big doors made of visiable glass. open space bank building new and breast etc , not far from the toy store plus shop likes boots on same row area will highlight this new bank store plus may I add mc Donald's cheese burger & fish fillet meal not so far also from the banks , add Pizza hut biggest busy store with car park adding customers at bank. Current account are oldest and always going to be debit card best way of adding a fast paying service to apple smart watches to services. Reviewed on: 16th March 2021

love the metro bank

all good can get money out on sunday and go in to talk to someone Reviewed on: 16th March 2021

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