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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Best personal service ever

A warm welcome awaits you at Metrobank. Customer Service is amazing. Staff are friendly, helpful and always pleased to see you. Reviewed on: 17th March 2021

Easily available

always able to contact someone - this is a treasure in this day and age. Have got my family to move to them and we are all sold Reviewed on: 17th March 2021

Bellissimo!!! :-)

First class service! Each person i ever spoke to always solved my problems and made me laugh even when I was stressed! Reviewed on: 17th March 2021

Great Service and Easy to use

Really easy to use bank both online and in store, particually the be able to print a card there and then, This once was a lifesaver as I had lost my card and was unable to get home, so i was able to ask for a new card and after 5 minutes i was able to get back on the bus using my contactless, this simple thing really made banking so much easier and accessible Reviewed on: 17th March 2021

Easy

Service is quick, friendly and very sufficient Reviewed on: 17th March 2021

Very helpful company

Very useful bank, workers are really nice & genuine Reviewed on: 17th March 2021

helpful and great service

easy banking, helpful and great service Reviewed on: 17th March 2021

The best bank of all times

There's nothing more to add to show the greatness of Matro Bank. It's simply the BEST! Customer Service, always so incredibly helpful, security checks always so prompt, so accurate, just for your safety. It's been years since I use Metro Bank and I had absolutely no bad incidents. No waiting lines for calling Metro Bank, no waiting lines at the office. Metro Bank is does what ever it takes to make your life safe and easy. Reviewed on: 17th March 2021

Amazing service and accesability

Have been with Metro bank for 6 years and cant fault them at all Reviewed on: 17th March 2021

Caring customers service

always willing to help the customers and give advice Reviewed on: 17th March 2021

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