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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Friendly customer service

I joined in December with metro Bank because I wasn't happy with my previous bank I had been with for years. Opened an account online as it was the better option in amongst this lockdown. The process was easy and overall took me 35mins after having to wait for metro Bank to verify my ID. Got my debit card within a couple days and once the pin code arrived a day later. activating the card was simple and was pleased to be able to talk to a UK call handler they were friendly and professional and easy to understand. It's been 3 months now and I'm still happy I changed to metro Bank. Reviewed on: 17th March 2021

Brilliant service

It was an extremely easy process to set up my account and I had my bank card in my hand within 45 minutes. That was brilliant. Also a nice touch was the bank manager introducing himself at the end before I left the bank. Really nice touch. Reviewed on: 17th March 2021

Love this bank

I have brought my entire family to this bank, I’m loving it! Reviewed on: 17th March 2021

Great user-friendly bank but wish could pay cheques on mobile banking

Great to be able to contact the bank out of standard hours, friendly greeting whenever in branch and easy to use app. Only thing letting the banking app down is being unable to pay in cheques unlike other banks. I understand this is being worked on but when people are trying not to leave the house this would have been good to get pushed through quicker. Reviewed on: 17th March 2021

Very good

Very helpfull staff. And opening times are the most attractive feature. Reviewed on: 17th March 2021

Great banking experience

Love Metro Bank, I've never had a bad experience with them. When I was younger I greatly enjoyed the schemes to make the banks more kid and dog friendly - free lollipops, dog treats, pens, M shaped money box, and best of all the coin counting machines! I would recommend anyone 21 or under to get a Young Savers account, which has a great interest rate (although they have made it less generous recently!) I was also able to get my first credit card with Metro bank and it was very easy, while other places declined me for having no credit history. Every time I've visited a store the staff have been very friendly and helpful. Reviewed on: 17th March 2021

Great!

Banking with metro is easy and the staff are always great Reviewed on: 17th March 2021

Awesome people.

Metro staff are very friendly and always eager to help. The attention paid to customers is indeed remarkable compared to other high street banks. Reviewed on: 17th March 2021

Metro are always there for me

If it can't be done on line then on the phone or in branch is there. Branches are open when I need them. Reviewed on: 17th March 2021

Quick & Easy to use

I managed to open an account instantly within 10 minutes! Banking has never been easier with Metro Bank. I look forward to the future of banking with Metro. Reviewed on: 17th March 2021

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