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Metro Bank: Current account reviews

Name: Current account
Rating: 4.86 (10576 reviews)

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4.86

Based on 10,576 reviews, last reviewed 23rd Jan 2026

400% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Good experience in personality and protection on sta... Good experience in personality and protection on staff are very amazing their are amazing by the way Reviewed on: 23rd January 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10576)

Worst Bank Ever!

Metro Bank is the worst bank ever. Their customer service sucks. Please stay away from them! Reviewed on: 18th March 2021

Unique trustee and accessible

Great online support. Outstanding service in branch and viral Reviewed on: 18th March 2021

Absolutely AMAZEING

All representatives have a truereflection of the metro bank values. They have always provided an exceptional service both in store and over the phone Reviewed on: 17th March 2021

Mrs

Very good service. Convenient bank opening hours. Helpful staff. Reviewed on: 17th March 2021

Very good bank always open.

Never had trouble with my money or its safekeeping and my closest bank is always open when i go. The queues are not to long and if they are i have been attended to very quickly Reviewed on: 17th March 2021

The best

The metrobank is my best curent cont wich I havet Reviewed on: 17th March 2021

Friendly customer service

I joined in December with metro Bank because I wasn't happy with my previous bank I had been with for years. Opened an account online as it was the better option in amongst this lockdown. The process was easy and overall took me 35mins after having to wait for metro Bank to verify my ID. Got my debit card within a couple days and once the pin code arrived a day later. activating the card was simple and was pleased to be able to talk to a UK call handler they were friendly and professional and easy to understand. It's been 3 months now and I'm still happy I changed to metro Bank. Reviewed on: 17th March 2021

Brilliant service

It was an extremely easy process to set up my account and I had my bank card in my hand within 45 minutes. That was brilliant. Also a nice touch was the bank manager introducing himself at the end before I left the bank. Really nice touch. Reviewed on: 17th March 2021

Love this bank

I have brought my entire family to this bank, I’m loving it! Reviewed on: 17th March 2021

Great user-friendly bank but wish could pay cheques on mobile banking

Great to be able to contact the bank out of standard hours, friendly greeting whenever in branch and easy to use app. Only thing letting the banking app down is being unable to pay in cheques unlike other banks. I understand this is being worked on but when people are trying not to leave the house this would have been good to get pushed through quicker. Reviewed on: 17th March 2021

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