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Metro Bank: Current account reviews

Name: Current account
Rating: 4.86 (10576 reviews)

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4.86

Based on 10,576 reviews, last reviewed 23rd Jan 2026

400% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Good experience in personality and protection on sta... Good experience in personality and protection on staff are very amazing their are amazing by the way Reviewed on: 23rd January 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10576)

Easy and userfriendly interface

At all times Metro Bank is a user friendly bank and their digital banking experience works well Reviewed on: 18th March 2021

service and availblity

Real People no fuss just do it for you. Reviewed on: 18th March 2021

definitely the best bank in Uk.

The only bank in Uk working 7 days a week. Not like so called bank Barclays with their extended working hours 9.30-2pm and off on Wednesdays. Metro bank definitely do cares about their customers Reviewed on: 18th March 2021

Brilliant bank

From the moment i joined Metro Bank they have been extremely helpful, professional and proficient. Their customer service advisors are always warm and friendly, plus they always resolve any issues that i have. Amazing Bank!!! Reviewed on: 18th March 2021

Good service

Good and quick services staff are always helpful Easy to print off new card when ones lost or stolen and with precise problem solving Reviewed on: 18th March 2021

Top Class Service

Always helpful, cheerful and willing to go the extra mile to help you Reviewed on: 18th March 2021

I'm a fan, not a customer!

I have nothing but good things to say about Metro bank, and I wouldn't say that about any other bank (and I've had accounts with many different banks over the course of my banking history). In all the time I've held my account with them, I've admired and respected their methods, procedures, and customer service. I remember reading their book, Fans Not Customers, and was already sold. But obviously the proof would be in the pudding... and it was. I'm not a fan of banks at all, indifferent at best, but every time I've been into my Metro branch for something, I've walked out not quite believing how easy they made my life, and how quickly and seamlessly they solved my problems. I'm a customer in other banks, I'm definitely a fan with Metro Bank. Reviewed on: 18th March 2021

A bank that makes you feel personal

Quite simply the best bank I have ever been working with, the customer services are second to none, always helpful and make you feel like the bank cares, this is so important and makes me feel secure. The service on the telephone and walking into the bank makes you feel important, always quick to solve any issues and offer there products with no pressure.thank you metro bank, I will be banking with you for many years to come, your vey professional keep it up and stay safe regards Reviewed on: 18th March 2021

fabulous

From start to finish metro bank made things simple yet personal. Everything was explained well to me but more importantly my needs were listened to. I opened my account in the Bristol branch and from my first contact with Matthew, he quickly and smoothly arranged for a meeting with Joshua, who would be going over my options with me. We discussed my business and it was refreshing to find a bank as passionate about my business as I am. While Joshua arranged my account with Matthew I was greeted by another employee Callum who was equally educated with update to date knowledge and information for me. I can truly say I've never experienced a more human bank. Real quality employee who are a perfect representation of a fantastic bank. I even left branch with lolly pops and money boxes for my children. I can highly recommend this bank Reviewed on: 18th March 2021

Good bank

I m just applied for the account Reviewed on: 18th March 2021

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