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Metro Bank: Current account reviews

Name: Current account
Rating: 4.81 (10581 reviews)

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4.81

Based on 10,581 reviews, last reviewed 20th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

good bank, good service, easy and accessible online... good bank, good service, easy and accessible online and mobile banking Reviewed on: 20th August 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10581)

improvement needed

i have had good customer service in branch but bad service from online and when trying to do chargebacks definitely could do better and probably will leave the bank when i can sort another bank out that is better Reviewed on: 18th March 2021

Best service

I like the online banking its easy to use and secured as well Reviewed on: 18th March 2021

Metro bank all the way

Brilliant! polite friendly and more than help full my previous bank had limited opening hours in comparison to metro bank and the customer service doesn’t compare to MetroBank. Thanks girls n guys keep up the hard work Reviewed on: 18th March 2021

How Banking service SHOULD be! Great job!

I have always recieved a friendly and helpful service and have recommended people many times. I prefered the personal touch and the face to face help here. I also used to have my business banking with Metro which was also a great service! Reviewed on: 18th March 2021

Being with Metro Bank

I'm glad to be with a bank that are open the most days of a whole year; unlike other banks. I am also impressed with the 24 hour customer service who have helped me in the middle of the nights. Since being with Metro Bank back in 2013... I have been delighted - many thanks! Reviewed on: 18th March 2021

Poor customer service/ very disappointed

I have recommended 4 or 5 people to metro bank, but recently I had a real bad experience with your customer service and I am currently looking to change banks Reviewed on: 18th March 2021

Easy and userfriendly interface

At all times Metro Bank is a user friendly bank and their digital banking experience works well Reviewed on: 18th March 2021

service and availblity

Real People no fuss just do it for you. Reviewed on: 18th March 2021

definitely the best bank in Uk.

The only bank in Uk working 7 days a week. Not like so called bank Barclays with their extended working hours 9.30-2pm and off on Wednesdays. Metro bank definitely do cares about their customers Reviewed on: 18th March 2021

Brilliant bank

From the moment i joined Metro Bank they have been extremely helpful, professional and proficient. Their customer service advisors are always warm and friendly, plus they always resolve any issues that i have. Amazing Bank!!! Reviewed on: 18th March 2021

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