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Metro Bank: Current account reviews

Name: Current account
Rating: 4.791727536838776666 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

I love Metro Bank and so does my dog!

I love being able to go in after work, even on a weekend (as I work weekends too) Metro bank is a modern friendly helpful place for basic banking. And the treats and water are a good touch too, says Biscuit. Reviewed on: 18th March 2021

A bank that does what it preaches

I have banked with metrobank for over 5 years now. The online service is next to none. It is simple, efficient and a joy to use. I would recommend Metrobank to my friends and family. Reviewed on: 18th March 2021

genuinely easy going and suited to every day living

feel great when i enter and leave the bank and speaking on the phone is also a pleasure. From my experience all advisers are kind & caring. Liking this system of doing things alot. Reviewed on: 18th March 2021

An excellent company with great customer services

I have always had an excellent experience with metro since i joined them as a young saver, i have since upgraded to a current account and have always had excellent treatment from all the staff Reviewed on: 18th March 2021

Extremely good bank very convenient and good for savings

I have really enjoyed banking with metro they have helped organise my banking side of life and aided me throughout. Reviewed on: 18th March 2021

Good customer service

A lot of features upgraded on the mobile app to allow payments and manage your account easily. Good service provided by the contact centre with prompt answers. Branches are also open during the pandemic to ensure we can still carry out our banking needs. Reviewed on: 18th March 2021

The best ban in the UK

The Best Bank in the UK. I've been a Metro bank customer for 7 years and they have always polite and helpful. Reviewed on: 18th March 2021

Good bank very helpful

Metro bank is a very pleasant bank who are very welcoming over the phone and in person they really do care about their customers which I like and they are always in contact when there is a issue. Reviewed on: 18th March 2021

improvement needed

i have had good customer service in branch but bad service from online and when trying to do chargebacks definitely could do better and probably will leave the bank when i can sort another bank out that is better Reviewed on: 18th March 2021

Best service

I like the online banking its easy to use and secured as well Reviewed on: 18th March 2021

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