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Metro Bank: Current account reviews

Name: Current account
Rating: 4.86 (10576 reviews)

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4.86

Based on 10,576 reviews, last reviewed 23rd Jan 2026

400% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Good experience in personality and protection on sta... Good experience in personality and protection on staff are very amazing their are amazing by the way Reviewed on: 23rd January 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10576)

Bank for all people

Best customer care services and when you get any challenge they are quick to assist you. Reviewed on: 18th March 2021

Customer at the heart of the service

Held current and savings accounts with them now for 3 years and can not fault their service. Hassle free and very customer focused Reviewed on: 18th March 2021

Amazing Bank

I was absolutely blown away by the customer service at Metro Crawley, Nothing was too much trouble, a real breath of fresh air. Even pet friendly, I am so happy we went with this bank, LA was amazing thank you for your great customer service and making us feel welcome Reviewed on: 18th March 2021

Just the best people

Without doubt the loveliest and most helpful people. Their service, opening hours, and willingness to help is the best on the high street. Reviewed on: 18th March 2021

easy to use

Easy to deal with for my current account. The bank staff can print a debit card off in the bank which is useful and saves waiting 10-14 days like other banks. Metro (excl lockdown periods) open for longer hours during the day plus being open Sundays. Reviewed on: 18th March 2021

Good bank

Good bank but need more branches to outside London. And give some loan offers for long term customers. Reviewed on: 18th March 2021

I love Metro Bank and so does my dog!

I love being able to go in after work, even on a weekend (as I work weekends too) Metro bank is a modern friendly helpful place for basic banking. And the treats and water are a good touch too, says Biscuit. Reviewed on: 18th March 2021

A bank that does what it preaches

I have banked with metrobank for over 5 years now. The online service is next to none. It is simple, efficient and a joy to use. I would recommend Metrobank to my friends and family. Reviewed on: 18th March 2021

genuinely easy going and suited to every day living

feel great when i enter and leave the bank and speaking on the phone is also a pleasure. From my experience all advisers are kind & caring. Liking this system of doing things alot. Reviewed on: 18th March 2021

An excellent company with great customer services

I have always had an excellent experience with metro since i joined them as a young saver, i have since upgraded to a current account and have always had excellent treatment from all the staff Reviewed on: 18th March 2021

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