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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

25

I think is good bank so I’m happy to go head Reviewed on: 16th March 2021

Won't bank with anyone else now

Honestly just such a better banking experience with Metro than any of the others. Staff they have hired in my local branch are wonderfully helpful. Reviewed on: 16th March 2021

Customer service

I was on the bank to open a account, and the service has very bad. He tell me my proof of address are not correct and say I must take on more. On the next day I go there and he said total different... he said all proof is not correct and he has no respect with me. Reviewed on: 16th March 2021

very good service

had trouble with internet banking and they helped out Reviewed on: 16th March 2021

First name terms

Love the fact that someone greets me, they call me by my name, and I think my local branch even recognise me. With mask or without! And if I've got a bit more than a straightforward counter transaction, they're trying to force coffee down. This is what customer service should be, personal, friendly, and me front and centre. Reviewed on: 16th March 2021

Straight forward

I opened up my current randomly on a day out at 8 months pregnant. They were so lovely and it was refreshing to walk out the bank with all my confirmation details and my bank card. I also need to mention that I once lost my card I walked into my local branch and I was sorted within 15minutes which I think is incredibly awesome. Reviewed on: 16th March 2021

Metro bank is a very good bank to go with if u have any problems u can call them

I love being with metro bank they are very helpful Reviewed on: 16th March 2021

load of rubbish

load or red tape......and rubbish Reviewed on: 16th March 2021

Quick, efficient & easy

Metro bank make everything easy & quick, you’ll wonder why you bank anywhere else Reviewed on: 16th March 2021

Top banking

Always there whenever I need them. Prompt, accurate and very friendly. Reviewed on: 16th March 2021

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