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Metro Bank: Current account reviews

Name: Current account
Rating: 4.86 (10576 reviews)

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4.86

Based on 10,576 reviews, last reviewed 23rd Jan 2026

400% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Good experience in personality and protection on sta... Good experience in personality and protection on staff are very amazing their are amazing by the way Reviewed on: 23rd January 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10576)

Happy Bank

Whether visiting in person, and whatever the branch, or whether contacting the bank by phone, I have always had every issue resolved without fuss. My experience over last few years has been really good. I was previously with Nat West so perhaps my happiness is tinged with the excitement of a recovering alcoholic! Reviewed on: 14th March 2021

amazing

I’ve never had an issue with metro bank,and they have always helped me out with any issues I have experienced,the people that work in the bank are so respectful and so helpful and help you step by step making sure it’s up to your standards, Reviewed on: 14th March 2021

Current account vote

Great account, easy to use and great help Reviewed on: 14th March 2021

Outstanding customer service

Metro Bank was able to open an account for me when I most needed it (and the rest of the banks were asking for lots of documents to do that). Metro Bank listened to my needs and addressed them. I've been a client for almost 4 years and I have no complaints - well, too many security questions when I need to do some transaction over the telephone maybe! I am also amazed by the customer service they have. They are always polite, they never forget to ask you how you are and they are very helpful! Reviewed on: 14th March 2021

Face to face interaction

Good conversation, good customer service, easy process Reviewed on: 14th March 2021

royal metro

should have named it royal metro as you cant get any better. great service very friendly always value your custom. feel like your just popping in to see a friend would and have recommended to everyone. wish they had been around when i opened my very first account Reviewed on: 14th March 2021

very helpfull bank

Great 24 hour service Metro banks open 7 days a week till late in the evening lost debit card in the past been to the bank and received new card within 30 min it would be great if other banks did this but unfortunately they are still in the dark ages and stuck in a time warp !! Metro bank is American owned were service is king Reviewed on: 14th March 2021

Confidence and customer care

Good and fast service for customers Reviewed on: 14th March 2021

Customers come first

The title says it all, Metro Bank and there stuff in all the branches I have come and visited, have been brilliant. The welcoming when coming into the store is spot on. The cueing is never long, and you don't have to wait long when you are ordering a new bank card. Internet banking is really good and secure. Seven days opening and the longer hours is really helpful, especially when you work 10 hours a day and can not get to a bank during the day. They do think of the customers and I would recommend them to anyone Reviewed on: 14th March 2021

Amazing costumer service

If you have a problem and you call customer service the time in the queue is literally 2 seconds. Fast and supportive! Reviewed on: 14th March 2021

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