Write a review

Newsletter

Go to business site

Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

View other Metro Bank products

4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

Read all reviews Write a review

About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

Review Metro Bank: Current account now

Help others make smarter decisions by sharing your own experience.

Write a review

Metro Bank Current account reviews (10579)

Confidence and customer care

Good and fast service for customers Reviewed on: 14th March 2021

Customers come first

The title says it all, Metro Bank and there stuff in all the branches I have come and visited, have been brilliant. The welcoming when coming into the store is spot on. The cueing is never long, and you don't have to wait long when you are ordering a new bank card. Internet banking is really good and secure. Seven days opening and the longer hours is really helpful, especially when you work 10 hours a day and can not get to a bank during the day. They do think of the customers and I would recommend them to anyone Reviewed on: 14th March 2021

Amazing costumer service

If you have a problem and you call customer service the time in the queue is literally 2 seconds. Fast and supportive! Reviewed on: 14th March 2021

Best bank I've ever used

Banking with HSBC is so much simpler than other banks. The online banking is safe but easy to use, when you go in branch or call staff are really friendly and helpful. It was easy to set up. I was a loyal customer to my old bank for 15 years and never thought I'd switch, but I wouldn't go back now and I've closed my old accounts. Metro are brilliant. Reviewed on: 14th March 2021

Reliable bank

Always had good customer service. Nice & simple financial products with minimal hassle. Reviewed on: 14th March 2021

Superb customer service

Love the fact they're open when you need them and have a brilliant social media presence and respond quickly to questions on these Reviewed on: 14th March 2021

Great service

Customer service is second to none, always accessible, always helpful. Great banking experience Reviewed on: 14th March 2021

They are very good in services and customer care.

I am an international student and contacted many other banks to open a personal account here but everything was failed. Not having a bank account I was struggling for so many things and even get a part time job. Then I came to know about The Metro Bank one day I went there and talk to their front office staff I think her name was Alexa in Maidstone branch. I said my needs she explained well, what are the procedures I have to do and everything was simple also I opened my account, got debit card and mobile app activation everything happened within 1 hour. Reviewed on: 14th March 2021

Professional, personal, efficient and friendly

Every transaction, interaction and enquiry are always dealt in a very personal and professional manner. In all my years I have never experienced such professional and personal service from a bank. All associates that work in my local branch Orpington are just wonderful. Reviewed on: 14th March 2021

Friendliest bank

Everyone at metro bank, both in branch and on the phone , are always so helpful and patient. An amazing service always Reviewed on: 14th March 2021

Do you have a different Metro Bank product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Student Current Account
from RBS 4.07 from 13 reviews
Current account
from Barclays 4.30 from 4960 reviews
International Payments
from iFAST Global Bank 4.72 from 361 reviews

Want to see more from Metro Bank?

Young Saver
from Metro Bank 4.86 from 392 reviews
Instant Access Savings
from Metro Bank 4.80 from 484 reviews
Fixed Rate Cash ISA
from Metro Bank 4.78 from 110 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub