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Metro Bank: Current account reviews

Name: Current account
Rating: 4.86 (10576 reviews)

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4.86

Based on 10,576 reviews, last reviewed 23rd Jan 2026

400% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Good experience in personality and protection on sta... Good experience in personality and protection on staff are very amazing their are amazing by the way Reviewed on: 23rd January 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10576)

Best bank I've ever used

Banking with HSBC is so much simpler than other banks. The online banking is safe but easy to use, when you go in branch or call staff are really friendly and helpful. It was easy to set up. I was a loyal customer to my old bank for 15 years and never thought I'd switch, but I wouldn't go back now and I've closed my old accounts. Metro are brilliant. Reviewed on: 14th March 2021

Reliable bank

Always had good customer service. Nice & simple financial products with minimal hassle. Reviewed on: 14th March 2021

Superb customer service

Love the fact they're open when you need them and have a brilliant social media presence and respond quickly to questions on these Reviewed on: 14th March 2021

Great service

Customer service is second to none, always accessible, always helpful. Great banking experience Reviewed on: 14th March 2021

They are very good in services and customer care.

I am an international student and contacted many other banks to open a personal account here but everything was failed. Not having a bank account I was struggling for so many things and even get a part time job. Then I came to know about The Metro Bank one day I went there and talk to their front office staff I think her name was Alexa in Maidstone branch. I said my needs she explained well, what are the procedures I have to do and everything was simple also I opened my account, got debit card and mobile app activation everything happened within 1 hour. Reviewed on: 14th March 2021

Professional, personal, efficient and friendly

Every transaction, interaction and enquiry are always dealt in a very personal and professional manner. In all my years I have never experienced such professional and personal service from a bank. All associates that work in my local branch Orpington are just wonderful. Reviewed on: 14th March 2021

Friendliest bank

Everyone at metro bank, both in branch and on the phone , are always so helpful and patient. An amazing service always Reviewed on: 14th March 2021

Fantastic

This bank is fantastic and if you need anythings is quick Reviewed on: 14th March 2021

Lovely

This bank is fantastic if you need to help is quick Reviewed on: 14th March 2021

Helpful

Metro Bank staff are always helpful welcoming and efficient Reviewed on: 14th March 2021

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