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Metro Bank: Mortgage reviews

Name: Mortgage
Rating: 3.29 (38 reviews)

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2.91

Based on 38 reviews, last reviewed 30th Jul 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

55%

3 star

2 star

42%

Latest highest rating:

5

Excellent service Staff always helpful when contacting then via telephone - clear answers to questions and timely actions and responses. I have always had good service ... Read more Reviewed on: 30th July 2024

Latest lowest rating:

1

Residential mortgages Why are Metro not lowering their mortgage rates? It’s outrageous they are still over 6% Reviewed on: 9th January 2024

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About this product

Metro Bank Mortgage reviews (38)

Review of the Metro Bank, Mortgage:

Metro Bank fail to show flexibility and forbearance in response to Covid-19 crisis

I have a 5 year fixed rate buy-to-let mortgage at 3.59% with Metro Bank which expires in August this year. My tenants who have been at the property for 4 years asked if they could pay £600 less per month because they have both lost work since outbreak of Covid-19. I agreed to this because I'm listening to the government's message that it is incumbent on all of us to support our fellow citizens during this crisis. I asked Metro Bank if I could leave my mortgage 4 months early to move to a mortgage rate which is half the rate I'm currently paying and would allow me to continue to provide a roof over my tenants heads. Metro Bank told me I would have to pay £2,307.55 in early redemption charges. I asked if this could be waived and they refused. I am very, very disappointed. Metro Banks's response is definitely not in the spirit of flexibility and support which the government has called upon us to demonstrate. I sent an email to the Metro Bank Chief Executive Daniel Frumkin and the reply was definitely not from him. Shame on Metro Bank that they would prefer to continue to make money from me at a higher interest rate at the expense of keeping a roof over the heads of vulnerable tenants. Reviewed on: 9th April 2020

Bad people pull out my deal after 12 weeks

Got their offer fixed at 3.99 12 weeks ago and as we were to exchange they decline with no explanation. Only Bad people do this to families Reviewed on: 10th October 2022

The worse bank for the mortgage

I am waiting more then 10 weeks for the buy to let mortgage still nothing. The house is back on the market. Very disappointed. Stay away Reviewed on: 11th May 2022

The worse company I know

It`s a shiit bank. They refused me to offer me mortgage after 3 weeks waiting with very higher wage and 5 years the same amount monthly. Discrimination! Reviewed on: 8th May 2022

WORST MORTGAGE LENDER IN THE UK - CERTIFIED COWBOYS!

In the mortgage industry Metro bank are known to have the most incompetent underwriters! They are utterly and hopelessly useless! Proceed with extreme caution as they will do a hard search and ruin your credit file and waste 2- 3 weeks of your time! Reviewed on: 24th February 2022

Awful underwriters

Do not trust their processing time/turnaround on their website, as this is delusional. Their underwriters have very little common sense, the list of documents they ask compared to other lenders is just simply ridiculous to say the least, but the worst part is they seems to ask one proof at at time, causing massive delay to the mortgage process. If you need a quick mortgage application, I would avoid this bank like a plague Reviewed on: 13th February 2022

A disgraceful disingenuous bank

In the middle of a global pandemic Metro wrote to us giving an ultimatum to either sell, refinance or they would call in LPA receivers and repossess our commercial property. We had never missed a mortgage payment and we we’re not in arrears. Like many not only we’re we dealing with Covid, but now we had to worry about losing our pension and our business. At great cost and enormous stress we managed to refinance, how this company has the audacity to be up for any banking awards is beyond a joke - Bit don’t just take my word read their 2 star rating on Trust Pilot- https://uk.trustpilot.com/review/metrobankpc.com?b=MTYxMDQ3MjgzMjAwMHw1ZmZkZGQ4MDc1NWRjMTAzMmMxM2YxZTc Reviewed on: 13th April 2021

Mortgage

Metro Bank has a unique system where customers have a personal service delivered and the mortgage advisors are informative, approachable and very helpful. Customers are able to contact the advisor directly and they respond quickly. The rates are competetive. I have used Metro Bank 5 times for my mortgages and would recommend them highly. A high street bank who still gives a personal ans efficient service. That is their uniqur trademark! Reviewed on: 13th April 2021

Easy & Quick Re-mortgage process

My remortgage process took less than a week and I was switched to a new deal with no hassle. Reviewed on: 22nd March 2021

Good customer service

I have a mortgage with metro bank. I've always been able to get in touch with the mortgage team on the phone easily, and they send timely and useful reminders by post, without being spammy. Reviewed on: 15th March 2021

Great news

The new lunch mortgage for poor credit ratings is outstanding. Reviewed on: 13th March 2021

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