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Metro Bank: Instant Access Savings reviews

Name: Instant Access Savings
Rating: 4.92 (481 reviews)

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4.92

Based on 481 reviews, last reviewed 12th Jun 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

3 star

2 star

Latest highest rating:

5

I’ve been a customer for many years now and have had... I’ve been a customer for many years now and have had zero issues which is what you want from your bank. Reviewed on: 12th June 2025

Latest lowest rating:

1

Dont know arse from elbow Total cowboys, but hey if you don’t need the bank to do anything other than just get wages paid in and withdraw. Anything else is above what they are ... Read more Reviewed on: 3rd April 2023

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About this product

Metro Bank savings reviews can help you to find out more about life at Metro Bank. How easy is it to contact Metro Bank? And how friendly are they? Our Metro Bank savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Metro Bank Instant Access Savings reviews (481)

Review of the Metro Bank, Instant Access Savings:

Had a good rate but very poor customer experience

I'm someone that tends to move my money around in order to gain the best interest. I have had two accounts with Metro... a fixed term saver and also an Instant Access account. My general experience was good based on their interest rates at the time I opened the accounts but due to other financial institutions offering much better rates I moved my money from Metro to those. That was over 18 months ago. I didn't think much about that and feel that is standard practice. However, relatively recently I received an email which was followed up by the same in a letter that stated that shortly they'll be closing my accounts with them... which is following a review that they made the decision that I will not be able to bank with them any longer. Which is followed by the following statement... Banking with us in the future... We won’t be able to offer you any new banking services in the future. If we are asked for a status report about you or your account(s), we will reply that we can’t express an opinion. It kind of left me baffled and a bad taste in my mouth... it was as if I had done something wrong. I used them purely as saving accounts and didn't ever have any contact with them. They met my needs whilst I invested in them until I invested my money elsewhere. I never emailed them or contacted them about any service issues and nor had they been in touch with me. For them to state that I will never be able to bank with them again... all felt a bit odd but that is fine by me. Their interest rates are lower than their competitors so I would not be looking at banking/investing with them again but after receiving such a communication from them I am glad I will not deal with them again. I am assuming it is some automated system that generated the notification after eighteen months of inactivity but from a customer relations standpoint then it does little for someone to speak positive about them. I would suggest that they review their systems and automated messages. Ironically a week or so later I received an email stating that they are up for a British Banking award and would like me to leave a review... it is my pleasure to do so! Reviewed on: 19th March 2023

Awesome bank

Swift banking,very helpful and cheerful personels. Reviewed on: 3rd April 2023

Instant Savings account

Brilliant Bank. Very resourceful. Reviewed on: 3rd April 2023

Best Account Access

This bank is one of the most helpful banks I have ever been with, open 7 days a week and so helpful, would recommend them to anyone Reviewed on: 3rd April 2023

Fabulous service

Every time we go into the branch in Peterborough the staff are very friendly and helpful. Cannot ask for a better service. Reviewed on: 3rd April 2023

Nice and decent

Nice hajjahsjsbjsnsjbsjjsnsbsjsbjs Reviewed on: 3rd April 2023

Fantastic

Staff are friendly, very accommodating , feel comfortable with them the way they treat a client very supportive. Reviewed on: 3rd April 2023

Customer experience

I have a great dealing experience by the staff of metro bank southhall. Whenever I got any difficulty to deal with my account issues. They always help me to sort out Reviewed on: 3rd April 2023

I am very pleased with the service

My review is good I have had no complaints about the service I would recommend. Metro bank to a friend Reviewed on: 3rd April 2023

First Class Service

The best user friendly bank on the high street. Can speak to an member of staff instantly and be treated as a valued customer every time. Open for service and assistance on weekends and late evenings. Reviewed on: 3rd April 2023

Fantastic service

Fantastic service staff friendly nothings to much trouble Reviewed on: 3rd April 2023

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