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Mettle by NatWest: Business Banking reviews

View other Mettle by NatWest products
4.92
Based on 4,176 reviews, last reviewed 9th Apr 2026
182900% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
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Latest highest rating:

5

Very easy to set up, use and manage... Very easy to set up, use and manage for my new small business I set up last year. When I had queries/issues, the customer service and help service was... Read more Reviewed on: 9th April 2026
James C's avatar
James C

Latest lowest rating:

1

Unfortunately the team couldn’t transfer Director in... Unfortunately the team couldn’t transfer Director info so you are closing my account Reviewed on: 24th March 2026
Aiza A's avatar
Aiza A
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About this product

Mettle by NatWest offers a business bank account tailored for sole traders and limited companies with up to two owners. Key features include the ability to earn interest on savings, automatic tax savings, customizable invoices, and integration with accounting software like FreeAgent, Xero, and QuickBooks.

Do you have an account with Mettle by NatWest? Please leave a review with Smart Money People to help businesses like you make better choices.

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Mettle by NatWest Business Banking reviews (4176)

Excellent online bank with brilliant tools to keep o...

5
Excellent online bank with brilliant tools to keep on top of receipts etc Reviewed on: 20th March 2025
Andrew price's avatar
Andrew price

Great banking app.

5
Great banking app. Everything has been really thought through and all works seamlessly. Customer support have been very helpful and usually respond quickly. Reviewed on: 20th March 2025
anthony a's avatar
anthony a

First time business user

5
Through out my time with Mettle I have received excellent advice and guidance, the link with Freeagent is very helpful. Being my first on-line account I was naturally cautious trusting Mettle to manage my business account but creating invoices could not be any simpler. Reviewed on: 20th March 2025
AOB's avatar
AOB

5 Star Banking

5
I’ve been using Mettle for my business for the past two years and so far, the experience has been top notch. The app is easy to use and Mettle offers everything I need from a bank. Reviewed on: 20th March 2025
KL's avatar
KL

Great easy to use app and customer services

5
Great easy to use app and customer services Reviewed on: 20th March 2025
Paulchung 's avatar
Paulchung

Great customer service.

5
Great customer service. I've never had any issues with Mettle, everything is pretty straight forward Reviewed on: 20th March 2025
Shaun Taylor's avatar
Shaun Taylor

Love Mettle and Free Agent

5
I am a bookkeeper using Mettle for my own business. I have also recommended it to two clients who are also very happily using it. We all use Free Agent too Reviewed on: 20th March 2025
Donna 's avatar
Donna

Very clear and simple app to use.

5
Very clear and simple app to use. The pot function is handy to split monies. Any questions always get answered quickly in the chat function. Just wish we were able to get cash out somewhere. Reviewed on: 20th March 2025
Otto's avatar
Otto

Customer service impeccable.

5
Customer service impeccable. Always receive a swift response to a query. Not so keen on the recent update, as I preferred the previous layout but overall very happy that I made the move to Mettle. The app is easy to use. Reviewed on: 20th March 2025
Fleur A's avatar
Fleur A

As a small business, this Bank has been very helpful...

5
As a small business, this Bank has been very helpful since we start to use it aabout 4 years ago. They have no fees, and the customer service is excelent, they really look into your issues and solve any problems you might have. I highly recommend it. Reviewed on: 20th March 2025
Vanessa R's avatar
Vanessa R

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