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Mettle by NatWest: Business banking reviews

View other Mettle by NatWest products
4.81
Based on 4,593 reviews, last reviewed 11th Sep 2026
100% decrease in 5 star reviews
in the past 90 days
67% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
94%
See only 4 star reviews
5%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Brilliant app, great customer service, no bank fees... Brilliant app, great customer service, no bank fees for business, just awesome. Reviewed on: 20th August 2026
Clint Hammond's avatar
Clint Hammond

Latest lowest rating:

1

Lost my money. Couldn't tell me how. Mettle lost £5k of my money in their system, and despite me giving them all of the relevant tracking numbers and instruction ID, they could not tell m... Read more Reviewed on: 11th September 2026
Jacob Clapson's avatar
Jacob Clapson
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About this product

The Mettle by NatWest business account has features to help you get paid faster and manage your tax.

You can use Money Pots to automatically save for tax and you could earn interest on credit balances.

Mettle by NatWest business account reviews help you find out what it’s really like to be a customer. If you’ve used Mettle by NatWest before, you can also leave a review and share your experience.

Review Mettle by NatWest: Business banking now

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Mettle by NatWest Business banking reviews (4593)

Never had an issue always helpful

5
Never had an issue always helpful Reviewed on: 10th April 2025
Sachin d's avatar
Sachin d

Fantastic service always replies to queries within t...

5
Fantastic service always replies to queries within the day very easy to use and navigate app Reviewed on: 10th April 2025
Marcus B's avatar
Marcus B

Easy to use account with useful perks

5
Easy to use, good accounting services that come with, the invoice template is really helpful and the reminders are great. A better interest rate on the savings account would make this a better service and the only reason I might leave in the future. Reviewed on: 10th April 2025
Elizabeth R's avatar
Elizabeth R

Great for a small business start up!

5
I am a small start up business who needed a business bank account that would support and make banking less scary. I needed a bank that was not going to make me feel silly or that a business bank account was out of my reach because of my business’ small size. Mettle was the perfect fit. The joining process was easy and informative and the app experience is brilliant. I love that I can move money to different pots depending on my needs and categorise transactions in and out as well as add and create invoices. The customer service has been fantastic and is available at the touch of a button to answer any questions at all. Reviewed on: 10th April 2025
Emma S's avatar
Emma S

Easy to use app plus communication from team on upda...

5
Easy to use app plus communication from team on updates is useful Reviewed on: 10th April 2025
Sally N's avatar
Sally N

Love the App

5
Prob my favourite banking app, so simple to use and queries always responded to very quickly Reviewed on: 10th April 2025
Steven W's avatar
Steven W

Great love it.

5
Great love it Reviewed on: 10th April 2025
Udit G's avatar
Udit G

Happy customer

4
Mettle is easy to use but could do with more info on how to do invoices. Customer service chat is very good more times than not they a prompt in responding to questions. Reviewed on: 10th April 2025
Gemma B's avatar
Gemma B

They are swift in resolving issues and so far so...

4
They are swift in resolving issues and so far so good Reviewed on: 10th April 2025
Bess G's avatar
Bess G

Nothing to improve upon, well done Mettle!

5
I use Mettle for an online bank for my business and find it really good! The app is easy to use and very intuitive! With the free ‘Freeagent’ software, it offers brilliant service and value for money! Paul Reviewed on: 10th April 2025
P R Bellinger's avatar
P R Bellinger

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