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Mettle by NatWest: Business banking reviews

View other Mettle by NatWest products
4.81
Based on 4,593 reviews, last reviewed 11th Sep 2026
100% decrease in 5 star reviews
in the past 90 days
67% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
94%
See only 4 star reviews
5%
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0%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

Brilliant app, great customer service, no bank fees... Brilliant app, great customer service, no bank fees for business, just awesome. Reviewed on: 20th August 2026
Clint Hammond's avatar
Clint Hammond

Latest lowest rating:

1

Lost my money. Couldn't tell me how. Mettle lost £5k of my money in their system, and despite me giving them all of the relevant tracking numbers and instruction ID, they could not tell m... Read more Reviewed on: 11th September 2026
Jacob Clapson's avatar
Jacob Clapson
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About this product

The Mettle by NatWest business account has features to help you get paid faster and manage your tax.

You can use Money Pots to automatically save for tax and you could earn interest on credit balances.

Mettle by NatWest business account reviews help you find out what it’s really like to be a customer. If you’ve used Mettle by NatWest before, you can also leave a review and share your experience.

Review Mettle by NatWest: Business banking now

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Mettle by NatWest Business banking reviews (4593)

Best business bank I have used very easy to use and...

5
Best business bank I have used very easy to use and free Reviewed on: 18th March 2025
Dm f's avatar
Dm f

Highly recommended!

5
Highly recommended! I have used Mettle for several years now for my conflict resolution and team communication business and have found it so helpful- especially with the way it integrates with Free agent. Reviewed on: 18th March 2025
Vicki S's avatar
Vicki S

Positive service, although delays with payments

5
I have had a positive with customer service, although the delay of over 15 days for an "international" bank transfer from Ireland to England was not helpful for the purposes of my business. I think it would be helpful to have a desktop browser option as well to enhance accessibility. Reviewed on: 18th March 2025
Sara T's avatar
Sara T

Quite effective and efficient to handle, great custo...

5
Quite effective and efficient to handle, great customer service Reviewed on: 18th March 2025
Bill O's avatar
Bill O

Excellent Easy to use, helpful customer support

5
Easy to use, helpful customer support Reviewed on: 18th March 2025
Ray w's avatar
Ray w

Great customer service, easy to use and straight for...

5
Great customer service, easy to use and straight forward. Love the pots to save money. Reviewed on: 18th March 2025
Sophie 's avatar
Sophie

Easy use and prompt replies

5
I’ve never had any issues using mettle. They give regular updates about any issues within the app which is helpful too but these are always sorted promptly. Really pleased I started off with mettle as it’s been a breeze since day 1 Reviewed on: 18th March 2025
Ella B's avatar
Ella B

Mettle is great for my business banking.

4
Mettle is great for my business banking. It’s great that you can categorise your payments especially for tax year. If I ever have a question or a problem, I reach out to customer service and they’re quick to respond. Reviewed on: 18th March 2025
Beth G's avatar
Beth G

All around very happy with services received

5
All around very happy with services received Reviewed on: 18th March 2025
Theo's avatar
Theo

Not had any problems, easy to use and makes keeping...

5
Not had any problems, easy to use and makes keeping track simple. Reviewed on: 18th March 2025
Gemma's avatar
Gemma

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