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Mettle by NatWest: Business Banking reviews

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4.92
Based on 4,351 reviews, last reviewed 10th Apr 2026
199800% increase in 5 star reviews
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200% increase in 1 star reviews
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Latest highest rating:

5

A really simple process to switch It's been a really simple process to switch, customer services are helpful and easy to reach, FreeAgent is a brilliant edition, my business how has or... Read more Reviewed on: 10th April 2026
Rob M's avatar
Rob M

Latest lowest rating:

1

Unfortunately the team couldn’t transfer Director in... Unfortunately the team couldn’t transfer Director info so you are closing my account Reviewed on: 24th March 2026
Aiza A's avatar
Aiza A
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About this product

Mettle by NatWest offers a business bank account tailored for sole traders and limited companies with up to two owners. Key features include the ability to earn interest on savings, automatic tax savings, customizable invoices, and integration with accounting software like FreeAgent, Xero, and QuickBooks.

Do you have an account with Mettle by NatWest? Please leave a review with Smart Money People to help businesses like you make better choices.

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Mettle by NatWest Business Banking reviews (4351)

Great UX

5
Great service - super easy to use! Reviewed on: 26th February 2021
Jonathan 's avatar
Jonathan

Great!

5
Mettle has been great. Not only do I have a free business bank account but also the free use of Free agent accounting software has been a bonus. For a start up business in these challenging times, Mettle has been a breath of fresh air! Reviewed on: 26th February 2021
Steve Nathan's avatar
Steve Nathan

Amazing

5
So easy to use and FreeAgent for free is a game changer Reviewed on: 26th February 2021
James Michael Boughey's avatar
James Michael Boughey

Simple to setup, easy to use, best customer support

5
I am customer for the mettle business banking without unnecessary things this bank is simple and easy to do business . No nonsense bank, I appreciate the team and leadership for providing excellent Custer centric product Reviewed on: 20th February 2021
Raja's avatar
Raja

Simple and easy to use

5
The Mettle app makes running my businesses finance really simple. The app is easy to use and the customer support team are really helpful Reviewed on: 18th January 2021
xcoperr's avatar
xcoperr

So quick and easy to set up and app is amazing

5
after having Fails with cooperative, Tide, Lloyds and RBS finally a Bank (NAT West) that understands an SME requirements. The app is the best i have used so many useful features unlike ones in other Bank apps, at present totally free as well. Here is hoping they keep up the good work Reviewed on: 5th May 2020
Derek's avatar
Derek

No way to receive or make overseas payment s

1
After going through the sign up process Mettle informs me there is no way to make or receive payments from EU or overseas from their accounts and they have no plans to do so. No IBAN number which is standard on any business account. Very poor. Not a proper bank account. Reviewed on: 2nd February 2020
ASB's avatar
ASB

Super Fussy and Cheery Picking

1
Says it takes 24hrs, it doesn't takes longer, lots of questions as if they are the military police, in the same time I managed to open another business account much quicker so decided to cancel my application as I just had they feeling they were cherry picky who's worthy enough to be part of their 'Clique', would avoid this one. also not protected by FSA Reviewed on: 17th October 2019
George's avatar
George

Cherry picking ! lack of customer service, steer CLEAR......

1
We applied for a Mettle account online and through there App. Everything seemed easy and smooth. Then was told by message that verifying our details and account would be open within a couple of hours. All GOOD. NOT, 3 days, numerous messages to them which were mostly ignored. Then told by Will as Mettle is new they can only on-board a select number of customers onto the app. GREAT so they cherry pick who they want.. if this is how they handle opening a account, STEER very clear and wait for Monzo Business as i hear there nearly there and there current accounts are stunning. Reviewed on: 4th July 2019
SteerClearMettle's avatar
SteerClearMettle

Great new innovative business banking app!

5
It's like Monzo for business banking! A fresh look at SME banking from Natwest that seems to be doing away with all the rubbish, after-thought business banking from the big banks! Reviewed on: 14th January 2019
Gareth Knowles's avatar
Gareth Knowles

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