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Monese: Money Account reviews

Name: Money Account
Rating: 4.7 (5954 reviews)

View other Monese products

4.70

Based on 5,954 reviews, last reviewed 21st Aug 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

I am happy with my choice of this bank. I am happy with my choice of this bank. It's easy, simple and fast Reviewed on: 11th April 2025

Latest lowest rating:

1

This bank is fraud when i apply i submitted everythi... This bank is fraud when i apply i submitted everything after that they block my device app not working when i email them they say decsion made what de... Read more Reviewed on: 21st August 2025

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About this product

An award-winning current account you can open instantly on your mobile. Our technology enables people to travel, live or work freely, anywhere in the world.

Monese Money Account reviews (5954)

Review of the Monese, Money Account:

the best

the best banking app ................................................................................ Reviewed on: 13th December 2018

Reply from Monese And you're the best, Daniel - we're super happy having you on-board! Thanks for the review :D Response date: 13th December 2018

Excellent bank! And free £10 for signing up!

Swapped from Barclays as the app is very outdated, and Barclays charge if I use my card in the EU, never looked back! One of the best banks I have ever used, simple but efficient app! And free up to £200 to with withdraw from cash points in the EU ( I generally use mine in Belgium) if you do decide to give it a go use referral code SAMKE738 for a free £10 ! Absolutely no catch! Also just to add it took about 5 mins for them to open my account which I verified with my passport Reviewed on: 10th September 2019

Reply from Monese Hi Sam, glad to hear it, we really appreciate your feedbacks! Response date: 17th September 2019

Blocked account

Blocked my account on 29/7 for security reasons!! Not sure what was the security issue. They dont answer any e mails , phone calls get ignored. I have asked them several times to close my account and refund my money, Ignored. Surely there must be held accountable for keeping people's money!!! Stay away from Monese Reviewed on: 27th August 2019

Reply from Monese Hi - we only close accounts in the most extreme of circumstances. You can find more details in our Terms at monese.com/terms - and of course, feel free to get in touch by phone if you have any further questions. Response date: 17th September 2019

Scammers

Closed my account and now will not return my money. Been 2 months now and lost my home and in so much debt to friends so I could buy food. My emails get ignored. I call 4 times a day with no information. This company is happy to put people on the streets and I will make sure every social media platform is made aware of the scam. Get a generic response 'sorry to hear you having trouble and we cannot discuss on social media, call our office and get help. Nonsense. I call and get no help. Call backs are not returned. Two friends have learnt from my experience and the service provided and are closing their account before this happens to them. I have no money and cannot even afford my anti depressants. Company like this is why people lose the will to live. Reviewed on: 14th July 2019

Reply from Monese Hi Jaya Ray, we only close accounts in the most extreme of circumstances. You can find more details in our Terms at monese.com/terms - and of course feel free to get in touch by phone if you have any further questions. Response date: 5th August 2019

Great

I have no complaints amazing service Reviewed on: 6th July 2019

Reply from Monese Hi Ionela, we're really glad to know that! Many thanks for your review! Response date: 8th July 2019

Frozen account

They freeze your account and can terminate without any notice. I have over £18,000 in the account and cannot reach it. It's a scam to take your money Do not fall for it because you will regret it. Check out other sites and you will read the reviews on how many customers money they have taken. I am close to becoming homeless because I cannot pay my rent or food and there is no understanding Reviewed on: 3rd July 2019

Reply from Monese Hi Khadijah - accounts can be locked often only temporarily as a precaution. If this is the case for you, you should have received a note from our team (on the email address registered to your Monese account). If you haven't, please call our Customer Support team to discuss: https://monese.com/contact Response date: 4th July 2019

Frozen accout

They freeze your account and can terminate without any notice. I have over £18,000 in the account and cannot reach it. It's a scam to take your money Do not fall for it because you will regret it. Check out other sites and you will read the reviews on how many customers money they have taken. Quick to respond to positive feedback but not help customers who have problems. I am making sure to write this review on all social platforms. No one deserves the stress. Reviewed on: 3rd July 2019

Reply from Monese Hi there - sorry to hear you're having trouble with your account. The best thing to do is to check the email address registered to your Monese account for updates from the team. If nothing has come through, please feel free to give us a call. Response date: 8th July 2019

Account closured without any warining

I am having an issue with Monese Bank account. They've blocked my account and card last Friday (27/06/19) with a non reasonable explanation. I was just informed by email that the account is being closed. After several phone calls to their support line I couldn't get any more information. I have in that account +-£2680 which they said I have to provide them with another account details that I own so they will transfer my funds but I didn't get yet any confirmation of this. Also, I was travelling on holidays and this situation caused me several issues (I had to transfer money from another accounts to have money available for me, I had to transfer money from my savings, my Standing Order to pay my letting agreement was not proceed, one direct debit was not possible to pay. I am now struggling to know when will my funds be returned to me. Reviewed on: 1st July 2019

Reply from Monese Hi Yakuza - we only close accounts in the most extreme of circumstances. You can find more details in our Terms at monese.com/terms - and of course, feel free to get in touch by phone if you have any further questions. Response date: 8th July 2019

Quick and reliable service

Their product offerings are competitive and on boarding happens pretty quickly. In no time, you will have your account set up and ready to use. Reviewed on: 20th June 2019

Reply from Monese Hi Rickey, thanks for taking the time to write us a review - your feedback is much appreciated! Response date: 24th June 2019

excelent

about my experience monese i'ts very good Reviewed on: 21st May 2019

Reply from Monese Hi Ioan - Glad to hear you're having a good experience with us! Thanks for your review! Response date: 28th May 2019

Fantastic app - Get £15 free with promo code VINCE428

Been with Monese for a few months now, and the registration was quick without any problems, the app is easy to navigate through, and it shows all the transactions on your account. I was able to transfer money to my account within 2 hours ! It’s a fast and free online account available to anyone wanting online banking, instant and portable, no proof of address required. Receive and make payments, set up Direct Debits and shop online. It's a fantastic app and would recommend to anyone. Plus if you my promo code VINCE428 you will get £15 absolutely free when you complete your first card transaction. Limited time offer ! Reviewed on: 17th May 2019

Reply from Monese Thanks for your review! Response date: 20th May 2019

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