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Monese: Money Account reviews

Name: Money Account
Rating: 4.7 (5954 reviews)

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4.70

Based on 5,954 reviews, last reviewed 21st Aug 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

I am happy with my choice of this bank. I am happy with my choice of this bank. It's easy, simple and fast Reviewed on: 11th April 2025

Latest lowest rating:

1

This bank is fraud when i apply i submitted everythi... This bank is fraud when i apply i submitted everything after that they block my device app not working when i email them they say decsion made what de... Read more Reviewed on: 21st August 2025

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About this product

An award-winning current account you can open instantly on your mobile. Our technology enables people to travel, live or work freely, anywhere in the world.

Monese Money Account reviews (5954)

Review of the Monese, Money Account:

An ethical bank with great customer service.

An ethical bank with great customer service. Reviewed on: 9th April 2024

Account closed no refunds on remaining balance for 3 weeks till now

Shit bank and worst compliance team, customer support is dumb and have no control, where are my refunds, you sick people leave me no choice but to go the head office of the this shit bank and get my money back. It’s been 3 weeks and i still didn’t get my refunds Account number 26997837 Reviewed on: 5th May 2021

Reply from Monese Hi Jahangeer - sorry to hear we weren't able to keep the account open for you. We understand the issue should have been solved by now, but please feel free to let us know if there's anything else we can help you with. Response date: 12th May 2021

Block account with no reason

Is the worst bank I ever seen my life !!! I have some money already with them end I received the money from my job and housing literally soon as I receive the housing the same day like I received my wages they blocked it with no reason before I can check account . They left me with no money is more than week now and only what they respond is automatic email back. I promised myself I'm going to take them to Court and they going to pay me for the each day they holding my money. The worst bank ever scammers and scumbags !!!!!! Reviewed on: 3rd May 2021

Reply from Monese Hi Marcin - sorry to hear you're having trouble with your account. The best thing to do is to check the email address registered to your Monese account for updates from the team. In the meantime, here's why we sometimes might need to temporarily block accounts: monese.com/blog/blocked-account Response date: 12th May 2021

Not recommended no communication !!

Not recommended no communication !! M31117812 I was contacted by Monese over couple of weeks ago they asked me to provide bank details in order to get my money back ( apparently investigation has been finished and my funds is ready to be release ) however all details was provided multiple times - waiting since 16th of March with no luck so far they seems keep ignoring every single email only automated replies to Trustpilot which doesn't even make sense what they keep replying .... People stay away keep your money safe !! Trustpilot MONESE feedbacks going down the hill currently because more and more people start reporting an issues as they money has been taken by MONESE... A lot of people struggling to buy a food or necessary items !! MONESE keep freezing and blocking innocent people accounts without any explanation and using people hard-earned money for them own investments !! ... Reviewed on: 29th April 2021

Reply from Monese Hi again Aivaras - sorry to hear this hasn't been solved yet. We can assure you the team is working on your case and will get back to you with an update as soon as they can. Response date: 12th May 2021

Hello , I receive my tax from hmrc from 2 weeks ago and they still not answer they respond on social media but not to your email .

Hello , I receive my tax from hmrc from 2 weeks ago and they still not answer they respond on social media but not to your email . Reviewed on: 27th April 2021

Reply from Monese Hi there - sorry to hear you're having issues with your account. If you've already emailed our team, then please wait for them to come back to you with an update. They'll be with you as soon as they can. Response date: 12th May 2021

Terrible

They blocked my account and took my balance. They don’t reply the emails and rude costumer phone service. That’s terrible for customers. Reviewed on: 26th April 2021

Reply from Monese Hi Luciano - sorry to hear you're having issues with your account, and getting through to our support. Please make sure you emailed us at [email protected] from the email address registered to your account and the team will be with you as soon as they can. Response date: 12th May 2021

Bad experience

Well.. I stayed with Monese for 2 hours and it was bad experience. I got my debit card but there was no option to activate it was just 'order new' option. I tried to get help from Support section, but no respond. Trying to figure it out by myself I accidentally ordered another card (I was hoping maybe it would tell me that I already ordered one and gave me the option to activate it ) but it ordered again a new card. Could not find the option to cancel this order. I tried to contact Monese Help, spent one hour to do so but there was no luck. No-one respond on my email, App and call. Canceled my account. Don't want to deal with bank who is impossible to reach to. Reviewed on: 23rd April 2021

Reply from Monese Hi Yulia - sorry to hear you've experienced issues with your card, and getting through to our support. Please make sure you emailed us at [email protected] from the email address registered to your account and the team will be with you as soon as they can. Response date: 12th May 2021

MONESE BIG SCAMMERS

M8063926, you say you.always block accounts with good reasons, that is easy to say when you hide behind q computer, you fail to inforn me your custimer about those good reasons and give no access to my money.. Good reasons? You are NOT transparent, you arw cowards, you hide and say i you have good reasons??? Thos ONLY in credible to you. The numerous complaints about you in other sittes talk loud about Monese Reviewed on: 20th April 2021

Reply from Monese Hi again Alberto - sorry to hear this hasn't been solved yet. We're afraid we won't always be able to tell you why we decided to block the account, as we need to follow very strict guidelines. The relevant team will be able to provide you with more details via email. Response date: 12th May 2021

Monese account

Monese sent an request for routine information which they gave 7 days to do so . They requested this on Saturday 2 days later they closed the account stating the reason that they had not received the information. Prior to this I requested some info on using the account, and sent 12 emails with a span of a month for which they never replied. On the webchat , I tried to write live agent but no agent ever came. Reviewed on: 20th April 2021

Reply from Monese Hi Alexandre - sorry to hear we weren't able to keep the account open for you. We sometimes might need to close accounts when we believe they don't meet certain requirements. You can find more in our terms. Response date: 12th May 2021

Temp blocked account

Received my tax return from the hmrc early this morning to find my account blocked.. it’s my main account and I literally can’t even eat.. I’m contacting the financial ombudsman in the morning.. they have also cost me a job as I can’t even afford to get there.. I think the news papers are worth a call, people need to know they don’t follow guidelines Reviewed on: 19th April 2021

Reply from Monese Hi Dan - sorry to hear you're having trouble with your account. The best thing to do is to check the email address registered to your Monese account for updates from the team. In the meantime, here's why we sometimes might need to temporarily block accounts: monese.com/blog/blocked-account Response date: 20th April 2021

Intuitive app & great customer service

Excellent customer service and a well thought out easy to use app. Reviewed on: 19th April 2021

Reply from Monese Hi Rikki - thanks a million for your lovely review, we really appreciate it! Response date: 20th April 2021

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