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Monmouthshire Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.85 (266 reviews)

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4.81

Based on 266 reviews, last reviewed 4th Feb 2026

33% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

3 star

2 star

Latest highest rating:

5

Very good! Very good! Extremely smooth process. Anita was excellent and kept us informed at each stage of the application. Each step was explained well. Reviewed on: 4th February 2026

Latest lowest rating:

1

The Monmouthshire Building Society have a 'floor' ra... The Monmouthshire Building Society have a 'floor' rate on their variable rate products that, at the moment, doesn't go beneath 3.5 %. However they hav... Read more Reviewed on: 24th August 2025

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About this product

Monmouthshire Building Society offer a range of mortgages to cover different borrowing needs.

Whether you’re looking to buy your first home, move somewhere bigger, or simply get a better deal, you can book an online appointment with a Monmouthshire mortgage advisor.

Monmouthshire Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Mortgages reviews (266)

Very Effecient and contactable

Recently in fortunate position to redeem my mortgage. Made contact by phone and then emailed received as promised. Redemption figure sent to me late evening same day. Repayment made as agreed. Would use and recommend Reviewed on: 12th November 2019

Excellent in all areas.

Customer care has always been of the highest level. Reviewed on: 12th November 2019

Great value mortgages and excellent customer servive

We were able to get a very competitive rate for a lending in retirement mortgage up to the age of 85 which perfectly suited our needs. Most, if not all, other mortgages were either at significantly higher rates or, if not, did not lend past the age of 80. Reviewed on: 12th November 2019

Most helpful building society I've dealt with

Brilliant customer service team and the mortgage advisors couldn't have been more helpful. Reviewed on: 12th November 2019

I'd put my house on them

They really helped me with my mortage as a first time buyer and got my daughter and I the home we wanted. Really helped set up our dreams, I hope they win it's well deserved. Reviewed on: 12th November 2019

Great experience

On my second mortgage with Monmouthshire Building Society now and on both occasions its been a pleasure to deal with them even with different advisors. Reviewed on: 12th November 2019

A dream come true

Monmouthshire have been no less than outstanding for me as a customer. They are always very helpful and have helped me to save money on my mortgage payments. The process of set up was so easy and its just as easy to get through to somebody should you need any help. Thank you all! Reviewed on: 12th November 2019

Friendly, plain speaking and understanding

The mortgages team are very friendly and listen carefully to requirements. Always found them to be considerate, understanding and looking after the interests of customers. Reviewed on: 12th November 2019

Helpful, easy and approachable

Amazing service from a great company. Helpful staff and easy to navigate processes Reviewed on: 12th November 2019

My new mortgage

I have recently taken a new mortgage with the Monmouthshire BS. This process was very straightforward. Would definitely recommend. Reviewed on: 12th November 2019

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