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Monmouthshire Building Society: Savings reviews

View other Monmouthshire Building Society products
4.77
Based on 2,973 reviews, last reviewed 15th Jun 2026
35% decrease in 5 star reviews
in the past 90 days
150% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

always prefer face to face rather than on line. always prefer face to face rather than on line. Staff are always very helpful nothing is any bother , nice to see a friendly face Reviewed on: 15th June 2026
jonathan p's avatar
jonathan p

Latest lowest rating:

2

Very complicated to access/register both web and app. Very complicated to access/register both web and app. Thank goodness for Simon helped me with the web process and his colleague (female but catch her ... Read more Reviewed on: 12th June 2026
Peter B's avatar
Peter B
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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (2973)

In branch service review

5
In Brecon and Sarah is very helpful. Friendly, helpful staff. Reviewed on: 6th May 2025

In branch service review

5
Having visited a number of B.S in recent days I decided on M.BS because of the clear instructions and information provided - the ease of making an appointment and the concise application of the society's products to my situation. Signed up because of the efficiency and courtesy shown by the staff in the branch. Reviewed on: 3rd May 2025

In branch service review

5
I can visit the branch or telephone anytime and speak to a member of the team all of who are efficient, friendly and welcoming. Served by Adele. Reviewed on: 3rd May 2025
Reply from Monmouthshire Building Society Thank you for taking the time to provide us with your feedback. We are so pleased that you had a good experience. Response date: 25th June 2025
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Monmouthshire Building Society

In branch service review

5
Having already finished one mortgage with Monmouthshire I relish in having another one. Service is always impeccable. Served by David who even came to my bank who were having problems with bank transfer and arranged a cheque for me. Reviewed on: 3rd May 2025

In branch service review

5
Personal touch! Even remembered my mum, No improvements 10/10 service from the team. Reviewed on: 3rd May 2025
Reply from Monmouthshire Building Society Thank you for leaving a review. We are so pleased that you have had a good experience. Response date: 25th June 2025
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Monmouthshire Building Society

In branch service review

5
Very friendly, Joanne in branch was informative and answered all my questions. Reviewed on: 3rd May 2025
Reply from Monmouthshire Building Society Thank you for leaving a review. We are so pleased that you have had a good experience. Response date: 25th June 2025
Monmouthshire Building Society Logo
Monmouthshire Building Society

In branch service review

5
I have been with MBS for around 40 years. The staff are always friendly and helpful. I have recently dealt with Gabbie, Morgan and Louise, and have been very pleased. The Risca branch is within walking distance, making it easy for me to make transactions. Reviewed on: 3rd May 2025

In branch service review

5
Kin and Fionna are always very helpful. Reviewed on: 2nd May 2025

In branch service review

5
Customer service is always to a high standard. Reviewed on: 2nd May 2025

In branch service review

4
Welsh language signage and provision is massively overdue at Mon. B.S. having customer over 40 years this seriously needs to change we are in Wales 2025!. Reviewed on: 1st May 2025

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