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Monmouthshire Building Society: Savings reviews

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4.78
Based on 2,965 reviews, last reviewed 29th May 2026
65% decrease in 5 star reviews
in the past 90 days
150% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
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0%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

Time well spent Most helpful and good advice. Rationisaled numero accounts . Reviewed on: 29th May 2026
R m's avatar
R m

Latest lowest rating:

1

The Issue 8 Regular Saver account has been the most... The Issue 8 Regular Saver account has been the most difficult account I have EVER tried to open; despite being a past, satisfied, MBS customer and sti... Read more Reviewed on: 27th May 2026
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Adoniram
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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (2965)

Not too impressed with their processing of deposits.

3
Not too impressed with their processing of deposits. This month (December 2025), they correctly credited deposits made by standing order, but then immediately reversed them, and the money is nowhere to be seen. Countless numbers of people are now chasing thousands of pounds. Zero communication from MonBS. Very, very poor showing Reviewed on: 2nd December 2025
RGreview's avatar
RGreview
Reply from Monmouthshire Building Society Thank you for taking the time to leave your feedback. We experienced some issues with payments requested from customers on the 1st December and we’ve been working on resolving these issues. These issues have now been fully resolved, and all affected transactions should now be reflected as expected. If you are still experiencing difficulties or would like confirmation regarding a specific payment, our Savings & Customer Contact team will be happy to assist you with this. You can reach the team on 01633 844340 and our opening hours are Monday, Tuesday, Thursday, Friday 9am-5pm and Wednesday 10am-5pm. We apologise for any inconvenience that this has caused you and we acknowledge your feedback regarding our communication of this issue. We would like to thank you for your patience at this time. Response date: 4th December 2025
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Monmouthshire Building Society

In branch service review

5
Saw Vicky in Cardiff, Very pleasant. Reviewed on: 1st December 2025

In branch service review

5
Being local and friendly. Informative. Reviewed on: 29th November 2025
Reply from Monmouthshire Building Society That’s fantastic – we’ll make sure your comments are passed on to the relevant branch. Response date: 1st December 2025
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Monmouthshire Building Society

In branch service review

5
Caldicot branch is friendly. Andrea was very helpful. Reviewed on: 29th November 2025
Reply from Monmouthshire Building Society That’s great to hear – we’ve passed your kind words on to Andrea and the team! Response date: 1st December 2025
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Monmouthshire Building Society

In branch service review

5
Welcoming an friendly. Was able to answer all our questions. Reviewed on: 29th November 2025
Reply from Monmouthshire Building Society 4. It’s always nice to hear when our members are happy – we’ve shared this with the team. Response date: 1st December 2025
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Monmouthshire Building Society

In branch service review

4
Can have a laugh with the staff!. Reviewed on: 29th November 2025
Reply from Monmouthshire Building Society Thanks for the positive feedback! We’ve logged this and shared it with our service team. Response date: 1st December 2025
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Monmouthshire Building Society

In branch service review

5
I chose to use a building society with a local branch. I prefer face to face communication with David and the passbook. Reviewed on: 29th November 2025
Reply from Monmouthshire Building Society So glad David was able to help – we’ll make sure he see your message! Response date: 1st December 2025
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Monmouthshire Building Society

In branch service review

5
Very helpful. No appointments needed. Staff very professional. Would like to be able to transfer money with debit card. Reviewed on: 28th November 2025

In branch service review

5
Friendly, Professional, Convenient. Reviewed on: 28th November 2025

In branch service review

5
Being able to actually speak to someone face to face. Musarrat was very helpful. Thank you. Reviewed on: 28th November 2025

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