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Monmouthshire Building Society: Savings reviews

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4.87
Based on 2,931 reviews, last reviewed 3rd Mar 2026
81% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
92%
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8%
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Latest highest rating:

5

Visited your Clevedon office for the first time yest... Visited your Clevedon office for the first time yesterday. Nina was very friendly and helpful and I felt glad that I decided to visit. I have been wit... Read more Reviewed on: 3rd March 2026
Mrs Happy Customer's avatar
Mrs Happy Customer

Latest lowest rating:

1

App nightmare App nightmare…. I just want to open another account but had to reset pin , the put in unique id. Apparently in my original welcome letter. Found an em... Read more Reviewed on: 27th January 2026
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nick hay
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About this product

Monmouthshire Building Society savings reviews can help you to find out more about life at Monmouthshire Building Society. How easy is it to contact Monmouthshire Building Society? And how friendly are they? Our Monmouthshire Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Monmouthshire Building Society Savings reviews (2931)

In branch service review

5
Good old fashioned personal service. Reviewed on: 2nd April 2025
Reply from Monmouthshire Building Society Thank you for taking the time to share your feedback with the Society. Response date: 13th May 2025
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Monmouthshire Building Society

In branch service review

5
Staff are always friendly and helpful. Reviewed on: 2nd April 2025
Reply from Monmouthshire Building Society We appreciate you taking the time to leave a review for the Society. Response date: 13th May 2025
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Monmouthshire Building Society

In branch service review

5
Lovely Welcome Staff very friendly. Reviewed on: 2nd April 2025
Reply from Monmouthshire Building Society Thank you for sharing your experience with the Society. Response date: 13th May 2025
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Monmouthshire Building Society

In branch service review

5
The welcoming staff are brilliant. Reviewed on: 2nd April 2025
Reply from Monmouthshire Building Society Thank you for sharing your experience with the Society. Response date: 13th May 2025
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Monmouthshire Building Society

In branch service review

5
Don't like the layout of the branch found there was no privacy at the counter. Reviewed on: 2nd April 2025
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Your valuable feedback will be used to help improve our services and member experience. Response date: 13th May 2025
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Monmouthshire Building Society

In branch service review

5
I love the Squirrel. To be honest the staff are brilliant, friendly, polite, professional and I love the banter. Reviewed on: 2nd April 2025
Reply from Monmouthshire Building Society Thank you for sharing your experience with the Society. Response date: 13th May 2025
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Monmouthshire Building Society

In branch service review

5
Customer service received from Sarah, she is helpful, professional and always welcoming. Reviewed on: 1st April 2025
Reply from Monmouthshire Building Society Thank you for sharing your experience with the Society. We'll share your feedback with Sarah. Response date: 13th May 2025
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Monmouthshire Building Society

In branch service review

3
Local, but other society's email rate changes to individual customers. I think that would be an advantage, and would help with making decisions. Reviewed on: 1st April 2025
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Your valuable feedback will be used to help improve our services and member experience. Response date: 13th May 2025
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Monmouthshire Building Society

Just reviewing my saving products and rates are very...

5
Just reviewing my saving products and rates are very poor compared to other high street stores Reviewed on: 1st April 2025
Robert 's avatar
Robert
Reply from Monmouthshire Building Society Thank you for taking the time to provide us with your feedback regarding our interest rates. Your comments will be passed on to the relevant department to review. Response date: 4th April 2025
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Monmouthshire Building Society

Savings Deposits

2
As from 1st April -appropriately April Fools Day- payment into any savings account has to be made in cash, online or by setting up a standing order. In my opinion this is unfair to customers who do not bank online and don’t want to make a trip to the bank followed by one to the Monmouthshire to deposit money. It’s very ageist although my daughter in her early 50’s is of the same opinion. The point of a passbook is to use it and be able see your deposit, balance and withdrawals. This is no reflection on counter staff in Newport might I add Reviewed on: 31st March 2025
A H's avatar
A H
Reply from Monmouthshire Building Society Thank you for taking the time to share your feedback. We are so sorry that the removal of our debit card machines will cause you inconvenience. Following a review of our services, the debit card facility was not providing overall benefit to all members, and this was a considerable cost to the Society. Your review has been shared with the Newport branch manager who will be in contact with you to discuss your complaint further. Response date: 3rd April 2025
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Monmouthshire Building Society

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