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Monmouthshire Building Society: Savings reviews

View other Monmouthshire Building Society products
4.69
Based on 3,007 reviews, last reviewed 22nd Sep 2026
4% increase in 5 star reviews
in the past 90 days
20% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Lovely staff A pleasure to walk through the door! Made to feel very welcome with a cup of tea...... Thank you Ollie, and good service from Dan. Explained how to re... Read more Reviewed on: 13th September 2026
Teresa G's avatar
Teresa G

Latest lowest rating:

1

Can't log in - I have two account numbers Can't log in - I have two account numbers Reviewed on: 22nd September 2026
Kenneth's avatar
Kenneth
Visit provider site Read all reviews Write a review

About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (3007)

In branch service review

4
Branch staff friendly. Local. Branches. Reviewed on: 11th April 2025
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 13th May 2025
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Monmouthshire Building Society

In branch service review

5
Staff are friendly, helpful and informative. Alison and Antony helped me a great deal with my accounts. Really pleased with the outcome. Reviewed on: 11th April 2025
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 13th May 2025
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Monmouthshire Building Society

In branch service review

5
Local service, Internet password not brilliant. Reviewed on: 11th April 2025
Reply from Monmouthshire Building Society Thank you for taking the time to share your feedback with the Society. Response date: 13th May 2025
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Monmouthshire Building Society

In branch service review

5
Still use passbooks more privacy at tills. Reviewed on: 11th April 2025
Reply from Monmouthshire Building Society Thank you for taking the time to share your feedback with the Society. Response date: 13th May 2025
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Monmouthshire Building Society

In branch service review

5
Friendly service and staff are always up to date on the products available. Beth served us today. Reviewed on: 11th April 2025
Reply from Monmouthshire Building Society We appreciate you taking the time to leave a review for the Society. Response date: 13th May 2025
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Monmouthshire Building Society

In branch service review

5
Carey was very helpful, knowledgeable, polite. Explained everything clearly. Very pleased that pass book still issued. Cathy provided experience. Reviewed on: 10th April 2025
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. We’ll share your feedback with Carey. Response date: 13th May 2025
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Monmouthshire Building Society

In branch service review

5
Helpful staff (Karen) easy to navigate to get what I want unlike other building society's I have experienced. Reviewed on: 10th April 2025
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. We’ll share your feedback with Karen. Response date: 13th May 2025
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Monmouthshire Building Society

In branch service review

5
We come to the agency because of Sarah. She is polite, professional, friendly and always welcoming. Reviewed on: 10th April 2025
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. We’ll share your feedback with Sarah. Response date: 13th May 2025
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Monmouthshire Building Society

Had to visit Cardiff City Centre Branch on Friday 4t...

5
Had to visit Cardiff City Centre Branch on Friday 4th April The person who dealt woyh my account was Vicky, who was very professional, polite and very knowledgeable about the account I have and also explained in easy terms about ISAs which was very helpful Vicky is a credit to the Monmouthshire Building Society first class Reviewed on: 9th April 2025
James H's avatar
James H
Reply from Monmouthshire Building Society Thank you for leaving a review following your visit to our Cardiff branch. Your feedback will be shared with Vicky. Response date: 10th April 2025
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Monmouthshire Building Society

In branch service review

5
Karen was very helpful and pleasant and helped us choose an account with more favourable rate i.e. 1 yr Fixed rate. Reviewed on: 9th April 2025
Reply from Monmouthshire Building Society Thank you for taking the time to share your feedback with the Society. Response date: 13th May 2025
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Monmouthshire Building Society

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