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Monmouthshire Building Society: Savings reviews

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4.87
Based on 2,932 reviews, last reviewed 13th Mar 2026
82% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
8%
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Latest highest rating:

5

Personal no rush No problems all questions answered in full Reviewed on: 13th March 2026
Anne's avatar
Anne

Latest lowest rating:

1

App nightmare App nightmare…. I just want to open another account but had to reset pin , the put in unique id. Apparently in my original welcome letter. Found an em... Read more Reviewed on: 27th January 2026
nick hay's avatar
nick hay
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About this product

Monmouthshire Building Society savings reviews can help you to find out more about life at Monmouthshire Building Society. How easy is it to contact Monmouthshire Building Society? And how friendly are they? Our Monmouthshire Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Monmouthshire Building Society Savings reviews (2932)

In branch service review

5
Friendly open service and commitment to community. The meeting room is a fantastic space and is a huge asset to community groups. Reviewed on: 27th January 2025
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 28th March 2025
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Monmouthshire Building Society

In branch service review

5
It is wonderful to come into the branch and speak to Carol and Nina in person. They are so knowledgeable, helpful and caring. We wouldn't go anywhere else as we feel our money is safe and secure. Carol/Nina explain the products really well so we understand them fully. Reviewed on: 25th January 2025
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 28th March 2025
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Monmouthshire Building Society

In branch service review

5
It has been very useful to have face-to-face conversations about products. I very much value the fact we could come into the branch and that we could conclude business (not to be sent to complete online at home!). Reviewed on: 24th January 2025
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 28th March 2025
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Monmouthshire Building Society

In branch service review

5
I like the people working there, always ready to help and explain anything I don't understand, very helpful. Reviewed on: 24th January 2025
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 28th March 2025
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Monmouthshire Building Society

In branch service review

5
Dealing with pleasant and helpful staff. Office where we live. Reviewed on: 23rd January 2025
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 28th March 2025
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Monmouthshire Building Society

In branch service review

5
I like the high street presence and passbook. Reviewed on: 23rd January 2025
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 28th March 2025
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Monmouthshire Building Society

Fantastic customer service

5
I recieved fantastic customer service from Vicky and Angela at the Cardiff Branch. Both were extremely helpful and very knowledgeable about the different products and services available. Thank you. Reviewed on: 21st January 2025
Rebecca H's avatar
Rebecca H
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for our Cardiff branch. We are so pleased that you had a good experience. Your feedback will be shared with Vicky and Angela. Response date: 22nd January 2025
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Monmouthshire Building Society

In branch service review

5
Very good explains how my new account work and the staff very pleasant in their demeanour. Reviewed on: 20th January 2025
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 28th March 2025
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Monmouthshire Building Society

In branch service review

5
Very friendly and helpful. At front of office and in subsequent detailed transaction. Reviewed on: 20th January 2025
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 28th March 2025
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Monmouthshire Building Society

In branch service review

5
Came to Cardiff, saw Vicky and Beth, both were great. Reviewed on: 20th January 2025
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society, we are glad to hear that you have had a good experience with the Cardiff branch. Response date: 28th March 2025
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Monmouthshire Building Society

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