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Monmouthshire Building Society: Savings reviews

View other Monmouthshire Building Society products
4.89
Based on 2,522 reviews, last reviewed 31st Aug 2025
13% decrease in 5 star reviews
in the past 90 days
300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
8%
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Latest highest rating:

5

In branch service review Friendliness and knowledgeable level of Adele the representative I saw. Reviewed on: 30th August 2025
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Latest lowest rating:

1

Stay away I completed online registration for a regular saver account. Completed all the paperwork necessary for the money to be debited from my primary account... Read more Reviewed on: 31st August 2025
Eliot Rudolph's avatar
Eliot Rudolph
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About this product

Monmouthshire Building Society savings reviews can help you to find out more about life at Monmouthshire Building Society. How easy is it to contact Monmouthshire Building Society? And how friendly are they? Our Monmouthshire Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Monmouthshire Building Society Savings reviews (2522)

Monmouthshire app is appealing

1
Tried to open new 6% RS account. Can only do this via app, it's absolutely rubbish. Clunky. Keeps freezing. Can't add my code via a text into two step authentication as box to do so is just a box & won't accept any text. Money paid in takes ages to appear on account, app down for maintenance throughout the day. I'm closing the account as it's too stressful to use. Reviewed on: 9th August 2025
Bern's avatar
Bern
Reply from Monmouthshire Building Society Thank you for leaving a review. We’re sorry to hear that you have encountered issues with our new app. Our app launched at the end of July after rigorous testing, unfortunately we have experienced some unforeseen bugs. Our digital team are working hard to get these resolved as soon as possible and we apologise for the inconvenience caused by this. We understand that you have spoken to a member of our Savings & Customer Contact team today. If you require any further assistance in the future please contact our Savings & Customer Contact team on 01633 844340. Response date: 12th August 2025
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Monmouthshire Building Society

when ever i deal with mus at Caerleon road, she is a...

5
when ever i deal with mus at Caerleon road, she is always super helpful, really knowledgeable and most importantly patient with my queries Reviewed on: 9th August 2025
heidi 's avatar
heidi
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. We’ll share your feedback with Mus. Response date: 12th August 2025
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Monmouthshire Building Society

In branch service review

5
Pleasant staff and easy to talk to. Reviewed on: 8th August 2025

In branch service review

5
Carey was very helpful and knowledgeable in helping me open my new savings account. Reviewed on: 8th August 2025

In branch service review

5
Easily accessible, friendly and efficient staff. Spacious branch - very welcoming. Todays experience was exceptional. Very helpful and informative was Sarah. Reviewed on: 8th August 2025

In branch service review

5
The personal service. Polite and efficient. Reviewed on: 8th August 2025

In branch service review

5
Representative Daniel was very informative, outlining all the appointments open to me. All conducted in a very positive, friendly and pleasant manner. Pleasure to business here. Reviewed on: 8th August 2025

In branch service review

4
Local, face to face which is very important, helpful staff. Reviewed on: 8th August 2025

In branch service review

5
personal contact locally at Portishead with efficient and friendly staff. Reviewed on: 8th August 2025

In branch service review

5
It's local to me in Portishead. The staff are pleasant and extremely helpful. Rates are reasonable. Reviewed on: 7th August 2025

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