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Monmouthshire Building Society: Savings reviews

View other Monmouthshire Building Society products
4.76
Based on 2,984 reviews, last reviewed 24th Jul 2026
24% decrease in 5 star reviews
in the past 90 days
60% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

I have an Isa and savings account with MBS. I have an Isa and savings account with MBS. From the time I opened my account with them, I have been treated with the greast of respect. Reviewed on: 24th July 2026
Paul B's avatar
Paul B

Latest lowest rating:

1

Not a rational approach to business. Dear Mr William Carroll, It now seems that Monmouthshire Building Society is no longer a customer centric Building Society. My wife and I have been re... Read more Reviewed on: 2nd July 2026
MR R C G Howell's avatar
MR R C G Howell
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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (2984)

In branch service review

5
Customer consultant, Emma gave me excellent service. She explained everything clearly and made me feel confident and comfortable. Reviewed on: 19th November 2025

Great service in Chepstow branch.

5
Great service in Chepstow branch. Always happy to help in there and answer any queries. Reviewed on: 19th November 2025
Paul M's avatar
Paul M
Reply from Monmouthshire Building Society That’s great to hear – we’ve passed your kind words on to the Chepstow branch! Response date: 19th November 2025
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Monmouthshire Building Society

In branch service review

5
Efficient friendly service. Good opening hours. Wide range of products. Reviewed on: 17th November 2025

In branch service review

5
The friendly but professional attitude. Efficient, too Sarah was particularly helpful and efficient. Reviewed on: 17th November 2025

In branch service review

5
A friendly team of staff which help me make sound investment decisions - Gareth. Reviewed on: 15th November 2025

In branch service review

5
Great service, much better than Lloyds. Reviewed on: 14th November 2025

In branch service review

5
Staff are friendly and knowledgeable. Reviewed on: 14th November 2025

In branch service review

5
Lovely staff and very helpful. I only wish you did current accounts. Reviewed on: 14th November 2025

In branch service review

5
Great atmosphere. Friendly staff especially Kate, Ellis, Tess and Anthony. Reviewed on: 14th November 2025

In branch service review

5
Julie in Chepstow was very helpful when I asked about my accounts. Reviewed on: 14th November 2025

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